Intake Counselor / Social Worker- PRN (Days and Nights)
About The Position
This position collaborates with nursing leadership and other support departments to manage patient access, throughput, and capacity. The Intake Counselor/Social Worker is responsible for managing requests for admission, facilitating patient throughput, and ensuring timely turnaround of beds. They accurately collect data for patient intake from various locations, coordinate physician acceptance calls, and work with nursing units to identify the best bed placement based on patient needs, staffing, and level of care. This role also involves determining proper patient admission status, assisting with benefit/eligibility verification, and reviewing scheduled admissions daily. The position manages referral calls, communicates incoming referrals, and proactively manages hospital bed capacity, reporting any issues to the Director of Intake and Admissions. Active participation in organizational improvement processes impacting patient placement and throughput, along with demonstrating positive and timely communication with internal and external customers, is expected. Other functions may be assigned by the Director of Intake and Admissions.
Requirements
- Master’s degree in Social Work, Psychology, or related field.
- CPR certification, Basic Life Support, CPI required prior to patient interaction.
- Two years of relevant work experience required, behavioral health preferred.
- Technical aptitude.
- Strong customer service.
- Effective communication skills (written and verbal).
- Ethical Conduct.
- Ability to perform tasks independently.
- Ability to exercise self-control in potentially volatile situations such as being verbally or physically confronted in a threatening or aggressive manner.
- Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic.
- Ability to handle interruptions often and be able to move from one task to another.
- Must be flexible and not easily frustrated in dealing with differences of opinions.
- Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
- Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
- Ability to express and exchange ideas via written assignments effectively and accurately.
- Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information through oral communication and to make fine discrimination's in sound.
- Performs repetitive motions with wrists, hands and fingers.
- Must be able to address and prioritize multiple task demands within established time frames.
Nice To Haves
- Behavioral health experience preferred.
Responsibilities
- Proactively manages requests for admission, facilitates throughput of patients throughout the hospital, and ensures timely turnaround of beds.
- Accurately collects the data required for the intake of patients from a variety of locations including emergency rooms, physician office and referring facilities.
- Coordinates all physician to physician acceptance calls; participates in and documents all acceptance calls.
- Works with nursing units and leaders to identify best available bed placement at the time of request, given patient needs, staffing resources, level of care requirements, and throughput goals.
- Determines proper patient admission and verifies alignment between admission order and determined admission status.
- Assist with determining patient benefits/eligibility.
- Reviews and plans for all scheduled admissions daily.
- Manages and accepts all referral calls and communicates incoming referrals.
- Proactively manages hospital bed capacity.
- Communicates bed placement/capacity issues to the Director of Intake and Admissions in a timely manner.
- Actively participates in organizational improvement processes impacting patient placement and throughput.
- Demonstrates positive and timely communication with internal and external customers.
- Perform other functions as assigned by the Director of Intake and Admissions.
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What This Job Offers
Career Level
Entry Level
