Intake Coordinator | Los Campeones

Gandara Center•Chicopee, MA

38d•$21

About The Position

Employees in this role are considered support staff for office management needs. This includes secretarial duties and clerical responsibilities. Employees are also responsible for the tracking and monitoring of all CBHI/ CSA referrals and performing other Manage Care Entities process and procedures. This includes assuring performance specifications are followed, marketing of program, analyzing data, and reporting on referrals, waitlist, and discharges.

Requirements

Ability to work with Target Population
Ability to work independently and as part of a team
Ability to structure and Organize job responsibilities with minimal supervision
Demonstrate good verbal and written communication skills
Displays sound judgement
Ability to provide goal-oriented services
Works well as a team member
Strong communication and writing skills
Bilingual: (Spanish/English & Nepali/English)
High school degree or equivalent; post-secondary education an asset
At least 2 years of clerical experience
Bilingual skills in Spanish-English required
Microsoft Office proficient (e.g. Excel, Word, Power Point)
Flexibility to work shifts, including evenings, as required
Ability to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines
Positive attitude and work ethic
Excellent verbal and communication skills
Must be team oriented
To provide supervision as indicated of the consumer’s prescribed medications and record this in his/her progress notes.
To adhere to program and agency policies and procedures.
To attend all staff meetings and all trainings as required by the funding source and/or the Agency.
Represents Agency in a professional manner.

Responsibilities

MABHA
Referral Tracking
Waitlist Tracking and Compliance Calls
Opening/ Closing Electronic Health Record Packets
CSA Workbooks
Referral Source Tracking
Marketing
Contacting referral sources from waitlist when immediate openings are available
Informing admin about waitlist status or need for referrals via email
Scheduling Presentations for admin to generate referrals
Supervise the according program/ staff.
Participate in monthly department meetings.
Office Management; i.e. Supply ordering, supply tracking, and any other office needs
Performs other related duties and responsibility as assigned by Supervisory Staff
Data Entry
Reporting on monthly numbers (i.e. number of referrals, number of opening/ closings, etc.)
Management of closed charts/ storage
Receptionist and other clerical duties