Intake Coordinator, Weekends

Graham Healthcare Group • Troy, MI

1d • Onsite

About The Position

The Intake Coordinator is responsible for processing agency home health referrals accurately and in a timely manner. This includes accurately completing data input and client information as listed on the referral, and performing basic diagnosis coding. The role involves coordinating care for homecare patients using a Welcome Call Script, determining which referrals require clinical documentation from Clinical Intake/RNs, and collaborating with the pod team to ensure timely Starts of Care and Resumptions of Care. The Intake Coordinator also serves as a liaison between the company and patients/caregivers, tracks pending and current patients (in hospitals or facilities), and coordinates with Liaisons/Sales Team on patient refusals. They must understand and explain all programs offered by Residential Home Health, attach and scan referral packets and other patient documents, and communicate with Clinical Field Staff Supervisors and Clinical Intake regarding orders and requests. Interaction with referral sources and the sales team regarding new referrals is also a key part of the role. Other duties may be assigned by a supervisor.

Requirements

• Must be able to use good and sound judgment.
• Must be able to document accurately and appropriately.
• Demonstrates patience, flexibility and a cooperative attitude.
• Able to provide excellent customer service.
• Able to effectively manage concurrent demands and multi-task.
• Detail orientated.
• Excellent organizational skills
• Ability to work well in a team environment
• Must have accurate data entry skills
• Can work independently
• Uses critical thinking skills
• Proficient in Microsoft Office suite, CRM software, Home Care Home Base software
• Proficient in Microsoft Office suite.

Nice To Haves

• Familiarity with medical terminology is preferred
• Associates Degree Preferred.
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.

Responsibilities

• Assist with pod coverage when another Coordinator is off on PDO or absent
• When all Intake Coordinators are present, the float Coordinator will help Pod Manager with projects and/or tasks
• Responsible for processing agency home health referrals in an accurate, timely manner, includes accurately completing data input and client information as listed on referral
• Will complete basic diagnosis coding per referral information.
• Coordinate care for homecare patients using the Welcome Call Script.
• Ability to determine referrals that need clinical documentation from Clinical Intake/RNs
• Work in collaboration with all members of the pod to ensure timely Starts of Care and Resumptions of Care for all patients.
• Report all non-admit patients to Assistant Clinical Manager
• Ability to learn and retain medical terminology and protocols.
• Serve as the liaison between company and patient/caregivers.
• Track and follow up with all patients who are pending start of care.
• Track and follow up with all patients who are currently in hospitals or facilities.
• Coordinate with Liaisons/Sales Team on all patient refusals for care
• Understand and can effectively explain all programs offered by Residential Home Health
• Attach and Scan referral packet and other patient documents
• Email Clinical Field Staff Supervisor requests received for lab data collection and processing, current patient orders received via fax, Ecin
• Email Clinical Intake when orders received via fax, Ecin for pending patients
• Interact with referral sources and sales team regarding new referrals.
• All other duties as assigned by supervisor.

Benefits

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.
• Graham Healthcare Group is an Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree