Intake Coordinator

Heart to Heart Hospice • Sherman, TX

32d • Onsite

About The Position

The Intake Coordinator is responsible for directing all daily patient referral and intake operations, including participating in the establishment and implementation of intake policies. This role involves initiating charts in the EMR, maintaining workflow, and ensuring compliance with all state, federal, and CHAP regulatory requirements related to referrals and intake. The position also focuses on building and maintaining positive relationships with referral sources, gathering and reporting referral statistics, and participating in strategic planning to identify opportunities for service improvement. Additionally, the Intake Coordinator must maintain a comprehensive understanding of company contractual relationships and community resources.

Requirements

• At least three (3) to five (5) years of experience in health care, preferably in hospice operations
• Admissions/Intake and customer service experience
• Valid Driver’s License and Automobile Insurance
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
• Experience with EMR software

Nice To Haves

• Degree in health care or related field preferred

Responsibilities

• Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies
• Initiate chart into EMR and maintain workflow
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
• Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services
• Gather, collate, and report referral statistics including key customer referral trends
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
• Participate in quality assessment performance improvement teams and activities
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice
• Timely submission of all documentation
• Performance of other duties as required

Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree