Care Management / Intake Coordinator

Pathways to Life • Charlotte, NC

1d • Onsite

About The Position

At Pathways to Life, the intake process is often the first interaction a client has with our organization. We are looking for an Intake Coordinator who can make that experience organized, welcoming, and efficient for individuals seeking mental health and behavioral health services in the Greenville area. In this role, you will coordinate assessments, verify insurance, manage authorizations, communicate with providers, and help ensure clients move into services without unnecessary delays. You will work closely with clinicians, physicians, administrative staff, and families to keep the intake process moving smoothly from referral through admission. This position is a strong fit for someone who enjoys balancing people-focused work with organization, problem-solving, and follow-through.

Requirements

• Bachelor’s degree in a Human Services field plus 2 years of full-time experience with the population served OR Bachelor’s degree in a non-Human Services field plus 4 years of related full-time experience
• Managing multiple deadlines without losing attention to detail
• Communicating clearly with clients, families, and providers
• Staying organized while handling interruptions and urgent requests
• Working independently while keeping the team informed
• Protecting confidentiality and handling sensitive information professionally
• Must complete all required company training within established timelines
• Must pass applicable background and registry checks in accordance with North Carolina regulations
• Must maintain confidentiality in all verbal, written, and electronic communications

Nice To Haves

• Experience With Behavioral health, mental health, or substance use services
• Insurance verification and prior authorizations
• Electronic Medical Records (EMR)
• Medicaid, MCO enrollment, or IPRS funding
• Coordinating schedules across multiple providers or departments
• Working in fast-paced healthcare or community-based settings

Responsibilities

• Coordinate and schedule client intakes across multiple behavioral health services
• Explain intake paperwork, releases, and program information to clients and guardians
• Verify insurance eligibility, copays, and Medicaid/MCO enrollment
• Submit IPRS funding requests for uninsured clients
• Maintain accurate records in the EMR, including authorizations and supporting documentation
• Track referrals and intake activity through Access to Care reporting tools
• Communicate with clinicians, physicians, families, and referral sources regarding intake status
• Help ensure all intake documentation is completed within required timelines
• Support monthly audits and compliance requirements
• Provide administrative office coverage during lunch periods and as needed

Benefits

• Consistent weekday schedule
• Collaborative clinical and administrative team environment
• Opportunity to build experience in behavioral health operations and care coordination
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level