Intake Coordinator for Restoration Company

SERVPRO of Sugar Land-8761

15h•$19 - $22•Remote

About The Position

SERVPRO of Sugar Land-8761 is hiring an Intake Coordinator. In this role, you will assist with scheduling a team to the customer's location to assess the work that needs to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need, you could thrive in this environment. You will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Requirements

At least 2 years of customer service and/or office-related experience
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Ability to successfully complete a background check subject to applicable law

Nice To Haves

High school diploma/GED (preferred)
Prior dispatch experience preferred
Knowledge of local geographical area is preferred

Responsibilities

Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
Review and maintain the scheduling software so that appropriate teams are routed accordingly
Perform detailed and accurate data entry
Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
Collaborate and assist with other departments, as needed