Intake Coordinator

Pyramid Healthcare•Concord, MA

18d•$22•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Intake Coordinator – SUD Treatment Location: Concord, MA (New Facility) Schedule: Full-Time Pay: $22 per hour About Pyramid Healthcare Pyramid Healthcare is a trusted leader in behavioral healthcare, providing compassionate and evidence-based treatment for individuals with substance use and co-occurring disorders. We are excited to open a new treatment center in Concord, MA, specializing in Substance Use Disorder (SUD) treatment for adults. This is a great opportunity to join a growing team and help build a strong foundation for recovery from day one. Position Summary We are seeking a detail-oriented and client-focused Intake Coordinator to manage the admission and discharge process for individuals entering and completing care at our facility. As the first point of contact, the Intake Coordinator ensures all required documentation, assessments, and communication are completed accurately and efficiently—helping create a smooth and supportive experience for both clients and staff.

Requirements

High school diploma or equivalent required
Strong communication, organizational, and attention-to-detail skills
Ability to work collaboratively and compassionately in a fast-paced environment

Nice To Haves

Experience working with individuals in behavioral health or substance use treatment preferred

Responsibilities

Coordinate and complete admission paperwork, collect documentation (e.g., photo ID, insurance), and collaborate with nursing for client onboarding
Conduct level-of-care assessments and complete PCPC or ASAM documentation for admissions, continued stays, and discharges
Manage insurance-related processes, including precertifications and utilization review (UR) notes
Assist SCA clients with the Medical Assistance application process, including communication with representatives and submission of required forms
Maintain communication with outside stakeholders (e.g., probation/parole officers, employers) with proper client consent
Organize and distribute client photos, label with MR numbers, and file appropriately
Support discharge processes for detox-only clients, including scheduling outpatient appointments and coordinating with clinical and nursing teams
Conduct phone and in-person pre-screens, enter data into the electronic clinical record, and schedule assessments or referrals
Ensure compliance with confidentiality, licensing, and accreditation standards
Complete required trainings and perform other duties as assigned