Intake Coordinator - Hagerstown, MD
About The Position
Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion therapy industry. They aim to provide exceptional, patient-centered care supported by proprietary, AI-driven technology to improve access, simplify workflows, and enhance outcomes for all stakeholders in the infusion journey. Clinicians can focus more on patient care by reducing paperwork. Local Infusion ensures comprehensive support for every patient and care team. This role is for an Insurance & Intake Coordinator, also referred to as an "Infusion Guide," who is dedicated to elevating infusion therapy care. The Infusion Guide will support the company's expansion through meticulous referral and intake coordination, coupled with outstanding customer and physician service, ensuring patients receive the highest quality of care in infusion therapy. This is a Full-Time, onsite position based in Hagerstown, MD, with working hours from Monday to Friday, 8:00 AM to 4:30 PM. The ideal candidate should have experience with medical charts and insurance pre-authorizations. This role offers predictable hours, autonomy, and a manageable workload, making it suitable for those interested in healthcare innovation.
Requirements
- Health Care Experience Required
- Insurance Prior Authorization Experience
- Medical Terminology Experience
- Overall Medical Insurance Experience
- Ability to quickly grasp new apps
- Experience and strong familiarity utilizing Electronic Health Records (EHR) systems
- Documentation of a negative TB test (within the last two years)
- A current BLS certification
Nice To Haves
- Prior Experience in Infusion is Preferred
- Hepatitis B and influenza vaccination records are also requested as part of the onboarding process.
Responsibilities
- Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
- Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
- Communicate referral process and status to patients in a customer-centric way
- Openly communicate with referring/prescribing providers
- Assist in maintaining medical inventory and office supplies
Benefits
- Medical, dental, and vision insurance through our employer plan
- Short and long-term disability coverage
- 401(k) with employer match
- 15 Days PTO
- Competitive paid parental leave and flexible return to work policy
- Professional development opportunities
- Quarterly bonus based on metrics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
