Intake Coordinator

BEACON BEHAVIORAL SUPPORT SERVICES

19h • Remote

About The Position

NeuroPsych Wellness in Fairfax, VA is looking to add an Intake Coordinator in a remote role.

Remote/Virtual Position - Must be able sit and use a computer for extended periods of time.

Requirements

• High School Diploma
• 1 year healthcare experience or 3 years of client facing concierge-equivalent customer service in lieu of healthcare

Responsibilities

• Answer client calls in a warm, professional, and respectful manner
• Create patient medical record using the practice’s scheduling software capturing all required information
• Knowledgeable on provider scheduling requirements, patient population seen, and insurances accepted
• Schedule first time patient appointment(s)
• Upload any paperwork returned from new patients
• Verify patient’s insurance is in-network with the practice and obtain a copy for the record
• Schedule existing patients for new line of business (therapy) appointments
• Schedule, confirm, and manage client appointments using the practice’s scheduling software
• Respond, appropriately, to patient inquiries
• Collect copays and balances accurately
• Communicate effectively with clinicians, billing staff and other team members
• Support administrative tasks such as filing and handling correspondence, as needed
• Take incoming and make outgoing calls as needed
• Transcribe medication refill requests
• Verify the integrity and completeness of patient medical records and demographic information
• Maintain client confidentiality in compliance with HIPAA regulations
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED