Intake Coordinator

Independent Health•Buffalo, NY

4d•$21 - $23

About The Position

The Intake Coordinator will assist in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Intake Coordinator will be primarily responsible for intake of new prescriptions and referrals, triage, benefits investigation, and authorization assistance.

Requirements

High school diploma or GED required.
One (1) year of experience working in a high-volume pharmacy or health insurance company handling prior authorizations required; OR six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department.
Effective oral and written communication skills and an aptitude for working with other health care professionals.

Nice To Haves

National Pharmacy Technician Certification (CPhT) preferred.
Experience working with online claims processing system preferred.
Proven examples of displaying Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Responsibilities

Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status, through incoming and outgoing calls.
Act as a liaison between patients, providers, and the insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
Manage incoming prescriptions for new patients and incoming referrals from providers and other pharmacies.
Benefit investigation.
Prior authorization assistance, facilitation, and follow up.
Triaging of prescriptions.
Manage inbound fax requests and facilitate distribution of request in a timely manner.
Maintain patient records, filing, and documentation duties.
Data entry.
Follow up with offices and patients in a timely manner to ensure a quick turnaround time for prescription.
Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.