Intake Coordinator

Local Infusion•Winchester, VA

44d•$25•Onsite

About The Position

We are Local Infusion. Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients—and our team—can feel truly supported, every step of the way. What We’re About We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better. Ownership—Takes initiative, being accountable and caring about the outcome Excellence—Do what it takes to raise the bar, being an example for our colleagues, patients and partners Curious & Inquisitive— Always seek to gather information and knowledge, and understand the way Find A Way— There will be obstacles, but we find a way, even when there isn’t a defined road forward It’s a Marathon, not a Sprint - We have large problems to solve, and they won’t be solved overnight. We are persistent every day. Urgent — We move quickly and with purpose. Patients are waiting, and our work matters. We’re looking for an Insurance & Intake Coordinator -- a "Infusion Guide" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy. This is a Full-Time position that will be located onsite whenever patients are scheduled. This role will be based in Roanoke, VA. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload.

Requirements

Passion for Patient Care, and Delivering Exceptional Patient Experiences
Health Care Experience Required
Insurance Prior Authorization Experience
Medical Terminology Experience
Overall Medical Insurance Experience
Ability to quickly grasp new apps
Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

Nice To Haves

Prior Experience in Infusion is Preferred

Responsibilities

Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients
Communicate referral process and status to patients in a customer-centric way
Openly communicate with referring/prescribing providers
Assist in maintaining medical inventory and office supplies
Dedicated 6 week training plan to help you succeed in your role