Intake Coordinator

ENDEAVORS • El Paso, TX

5d

About The Position

The Intake Coordinator provides support to the Steven A. Cohen Military Family Clinic as the first contact for services. The Intake Coordinator will conduct virtual and walk-in referral screeners using an electronic health record system to initiate services for eligible clients. The Intake Coordinator will work with a multi-disciplinary team to determine new client assignments, consultation on eligibility for services, and care coordination. This position will work closely with the Case Manager to ensure referrals denied services receive a warm handoff to another community partner. The Intake Coordinator may also provide direct client services using evidence-based targeted treatment as authorized by the Assistant Clinic Director/Clinic Director.

Requirements

• EDUCATION: Master’s degree in social services or counseling with an active license in the state of Texas (e.g., LPC, LMFT, LCSW, LPC Associate, LMFT Associate, or LMSW). Maintain license as required by state regulations.
• EXPERIENCE: Post master’s experience in intake coordination and/or case management preferred. Experience working with veteran and military population is highly preferred. Experience required in assessing immediate risk to self or others for the population served.
• ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
• LICENSES: Driver’s License with clear record.
• VEHICLE: Must have daily use of a vehicle without prior notice.
• OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Nice To Haves

• Bilingual candidates are preferred.
• Post master’s experience in intake coordination and/or case management preferred.
• Experience working with veteran and military population is highly preferred.

Responsibilities

• Conduct initial referral screeners and intakes with military veterans, service members, and their families.
• Provide direct client care, including assessments, treatment planning, and offering evidence-based care.
• Document detailed and confidential intake information on the electronic health record (EHR) system.
• Meet regularly with Assistant Clinic Director to coordinate case assignments, report referral volume, and manage incoming referrals.
• Track referrals, to include scheduling, discharging, and/or coordinating care with the Case Manager for ineligible clients.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees