Intake Coordinator

Burrell Behavioral Health • Saint Louis, MO

57d

About The Position

Join our compassionate and collaborative behavioral health team in Saint Louis as an Intake Coordinator, where you'll play an important role in supporting individuals seeking help and hope. This position is perfect for someone who is detail-oriented, empathetic, and motivated by the mission of improving lives through accessible, high-quality behavioral health services. As a valued team member, you'll coordinate patient scheduling, ensure smooth daily operations, and help maintain accurate, confidential records - all while making a meaningful difference in the lives of those we serve. In this role, you'll manage appointment coordination, assist providers with administrative processes, update patient information in the electronic health record (EHR), and ensure the day-to-day operations of the outpatient department run efficiently. You'll work closely with clinical staff and patients to ensure a seamless experience from intake through treatment. This position offers… Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement - Company paid for work functions requiring travel Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Requirements

• High School Diploma or equivalent required
• Two or more years of related experience in a customer or patient-facing role preferred
• Prior healthcare or behavioral health experience preferred but not required
• Must have a valid driver's license, acceptable driving record, and current auto insurance
• Must successfully complete background checks including criminal record, driving record, abuse/neglect, and fingerprint checks
• Must complete New Hire Orientation and all training requirements, including Relias, at the beginning of employment and annually thereafter
• Demonstrated ability to communicate effectively, manage time efficiently, and maintain organization in a fast-paced environment
• Proficient computer and data entry skills with the ability to learn new software systems quickly
• Compassionate and professional demeanor with strong interpersonal skills

Nice To Haves

• Prior healthcare or behavioral health experience preferred but not required

Responsibilities

• Coordinate and manage the scheduling of patient appointments to ensure efficient clinic flow
• Collaborate with behavioral health providers to maintain established treatment and scheduling protocols
• Update and maintain accurate patient information in the EHR (Electronic Health Record) system
• Prepare the clinical team for day-to-day operations, ensuring materials and documentation are in order
• Set up instruments, materials, and equipment to support patient care and treatment preparation
• Greet and assist patients with patience, care, compassion, and understanding
• Maintain accurate, detailed, and confidential records according to established standards
• Uphold office procedures and behavioral health treatment protocols consistently
• Demonstrate professionalism and courtesy when interacting with patients, families, and staff

Benefits

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees