Intake Coordinator - Refugee Services/Workforce Development

CAMBA INC•New York, NY

1d•$55,000 - $55,000•Onsite

About The Position

CAMBA is a community organization dedicated to building an inclusive New York City by providing comprehensive resources and support through over 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We serve nearly 80,000 individuals and families annually, with a significant portion being immigrants, refugees, and low-income New Yorkers facing various challenges. Our Workforce Development and Refugee Services programs offer culturally competent case management, employment assistance, education, vocational training, benefits access, health, financial literacy, and English language services, specializing in assisting individuals with barriers to employment. These programs are performance-based, with success measured by meeting enrollment, employment placement, training, retention, and case management goals.

Requirements

Bachelor’s Degree (B.A.) or two (2) years of experience in client service or customer service required.
One (1) year of experience in client service or customer service required.
Strong documentation skills, including an ability to accurately record client information, complete necessary paperwork, and uphold client confidentiality.
Client focused, culturally competent, empathetic, and flexible to client needs.
Demonstrated ability and dedication to work with refugees, asylees, immigrants, young adults, and low-income populations.
Ability to multi-task and handle a fast-paced and deadline-driven environment.
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) required.
Bilingual required in Haitian-Creole, Ukrainian, Farsi/Dari, Spanish, French, Russian, Arabic, or Mandarin (prioritized according to current program needs).

Nice To Haves

Previous experience completing home visits for non-profit organizations preferred.
Familiarity with NYC public benefits eligibility and access and tenant’s rights preferred.

Responsibilities

Conduct initial intake and assessment for prospective clients.
Refer prospective clients to internal programs based on their needs.
Assist clients in eliminating barriers to self-sufficiency by assessing their aspirations and strengths, advising, coaching, and persuading them of the features and advantages of CAMBA’s services.
Make appropriate referrals to internal and external services and assist clients to navigate and engage with those services, aligning with their service plan and programmatic goals.
Understand all aspects of multiple ever-evolving contracts and the requirements and services definitions for each.
Pre-screen clients for eligibility and recommend appropriate CAMBA services/programs.
Conduct initial intake and assessment of clients and/or clients’ families’ situations and needs, including skill levels, prior work experience, employability, interests, aptitudes, support service needs, family and medical history, and individual development needs.
Conduct follow-up calls, refer and enroll clients to the program/programs according to the outcome of the intake process.
In collaboration with clients, prepare individual self-sufficiency plans for each client, identifying goals, interim achievement objectives, and services needed.
Develop strategies with clients regarding how to break through barriers to their short and long-term goals, overcoming resistance to change, and how to advocate for themselves.
Input client data and client progress/service information into databases.
Create and maintain client files with detailed records of services provided/financial records, as directed and required by CAMBA, the Department of State, and funders.
Recommend and implement strategies to encourage clients to fully participate in their own education and/or employment placement and retention process.
Assist clients in completing applications for government programs and in processing these applications with appropriate agencies.
Conduct home visits to evaluate living conditions, understand client housing needs, and assess eligibility for program services.
Participate in administrative and staff meetings.
Provide the required information for reports to CAMBA management and funders.
Collaborate with other colleagues to ensure quality assurance is maintained.
Other duties as assigned.