Intake - Eligibility - Home Health

Pinnacle Home Care•Oldsmar, FL

6d•Onsite

About The Position

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, is seeking Intake Coordinators to join their award-winning team. This role is crucial in delivering high-quality, patient-centered care by managing referral requests and ensuring smooth patient onboarding. The company emphasizes compassionate healthcare delivered at home and offers opportunities for professional growth and development within a supportive culture.

Requirements

1–2 years of healthcare experience, preferably home healthcare.
Intake Eligibility experience.
Solid understanding of Medicare and Medicare Advantage.
Basic knowledge of Microsoft Windows, Office 365, and EMR systems.
Quick and accurate typing skills.
Understanding of patient plan of care and standard insurance eligibility.
Strong customer service and communication skills.
Ability to follow documented procedures and escalate issues when appropriate.
Willingness to learn and grow in a fast-paced environment.
High school diploma or equivalent required.

Responsibilities

Protect the confidentiality of patient and organization information through effective controls and direct supervision of operations.
Receive, review, and process Central Intake referral requests with precision, attention to detail and accuracy, in an expedited/timely manner, daily.
Possess organizational skills with ability to effectively prioritize and complete all duties, tasks, and responsibilities of the Central Intake Team in accordance with the department’s Standard Operating Procedures.
Proficient in using computers for data entry; must have knowledge of Microsoft Excel, Word, Adobe Acrobat, ProDC, and experience of working with database management.
Possess a level of patience, and a pleasant demeanor, with a high level of problem-solving skills.
Must be detail-oriented with the ability to multi-task and be flexible to accommodate daily fluctuations, volume surges, and business needs as agency growth may require.
Track individual key performance indicators daily.
Participate in team meetings, overseeing correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
Crosstrain and collaborate to support other Central Operations Teams with Special Projects.
Perform other duties and activities as delegated by supervisor.