Intake Coordinator | Medicaid Fraud Division

Massachusetts AGO • Boston, MA

4d • Onsite

About The Position

The Attorney General's Office is seeking a highly motivated individual to serve as the Intake Coordinator for the Medicaid Fraud Division (MFD), which is part of the Health Care & Fair Competition Bureau. The MFD is dedicated to identifying and prosecuting fraud against the state's $20 billion Medicaid program. This role involves investigating allegations of fraud against the state Medicaid program, as well as investigating allegations of abuse, neglect, and misappropriation of funds in long-term care facilities and from Medicaid members in healthcare settings. The MFD possesses both criminal and civil enforcement authority and collaborates with federal and state law enforcement agencies.

Requirements

• Associate or bachelor’s degree, or an equivalent combination of education and relevant administrative, legal support, or investigation experience.
• Excellent organizational and analytical skills, with the ability to manage multiple priorities.
• Effective written and verbal communication.
• Proficiency with Microsoft Office applications, particularly Microsoft Excel, preferred.
• Bilingual candidates are encouraged to apply.
• Ability to travel within the Commonwealth, as needed; valid driver’s license, preferred.
• Demonstrate a connection and commitment to the people and communities we serve.
• Interest in supporting a respectful and inclusive work environment.

Nice To Haves

• Proficiency with Microsoft Office applications, particularly Microsoft Excel, preferred.
• Valid driver’s license, preferred.

Responsibilities

• Oversee MFD’s process to receive and review constituent complaints originating from e-complaints, telephone calls, walk-ins from members of the public, and partner agencies.
• Conduct initial investigation of complaints, including data analysis, witness interviews, and open-source research.
• Enter data into a computerized case management system.
• Delegate and assign complaints for review to a team to ensure efficient workflow.
• Make referrals to appropriate government agencies or community organizations.
• Communicate clearly with members of the public regarding the filing, processing, and assignment of complaint information.
• Provide investigative and litigation support to attorneys and investigators.

Benefits

• The Attorney General’s Office is an Equal Opportunity Employer.
• The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree