Intake Coordinator (Days or Nights)

DESTINY SPRINGS HEALTHCARE LLC • Surprise, AZ

7d • Onsite

About The Position

This position involves extensive contact with the community and interfaces closely with the Intake Director, Utilization Review staff, Behavioral Health Technicians, Business Office staff, and clinical staff to ensure continuity of communication. The role is responsible for inquiry calls, insurance verification, scheduling of evaluations and admissions, bed board monitoring, patient observations, patient admission process, patient belongings searches, and other non-clinical duties as assigned. The Intake Coordinator conducts screening of potential patient admissions and initiates an integrated assessment process. They also provide community resources to people inappropriate or unavailable for admission but who require further guidance and referrals, and ensures that Patient Rights are upheld in compliance with all state and federal regulations. The position requires managing the inquiry process professionally, timely, and with appropriate follow up.

Requirements

• High School Diploma or high school equivalent (GED) required.
• Must maintain a valid CPI certification
• Valid Level One Fingerprint Clearance Card
• Minimum of one year of experience in behavioral health, psychiatric, or mental health setting.
• Must have a minimum of one year of direct Intake/Call Center or Crisis Intervention experience.
• HIPPA
• EMTALA
• Effective verbal & written communication skills, phone etiquette, documentation, clerical skills
• Coordination of transportation
• ICA Notes
• Bed Board reconciliation
• Shift Report, Census Report
• Medworx
• AHCCCS verification

Nice To Haves

• Bachelor’s degree from an accredited college or university in social work, psychology, mental health, or a related field preferred.

Responsibilities

• Responsible for inquiry calls, insurance verification, scheduling of evaluations and admissions, bed board monitoring, patient observations, patient admission process, patient belongings searches, and other non-clinical duties as assigned.
• Conducts screening of potential patient admissions and initiates an integrated assessment process.
• Provide community resources to people inappropriate or unavailable for admission but who require further guidance and referrals.
• Ensures that Patient Rights are upheld in compliance with all state and federal regulations.
• Manage the inquiry process professionally, timely, and with appropriate follow up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED