Intake Coordinator, White Plains

Always Compassionate Home Care•White Plains, NY

1d•Onsite

About The Position

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day. The Intake Coordinator will directly educate a prospective patient through the intake process leading to enrollment with Always Compassionate Home Care. This candidate will be handling intake for our White Plains, NY. This person will work closely with referral sources, account managers, clinical team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process. The coordinator's direct job function would allow for a patient to receive the proper care they need and confirm all information about said patient has been recorded correctly.

Requirements

Working knowledge of NYS DOH Health Care operations.
Excellent organizational and time-management skills.
At least 3-5 years of experience in a Home Care setting.
Strong communication and interpersonal skills.
Attention to detail with problem-solving skills.
Strong customer service background.
Ability to use time efficiently.
Ability to work in a fast-paced environment and demonstrated ability to multi-task.
Technically savvy - proficient in use of smartphones, tablets, laptops, and other devices.
Exceptional communication skills - demonstrated ability to communicate and follow-up in a timely manner.
Bachelor’s degree required.
Customer service: 3 years (Required)
Intake: 3 years (Required)
Home care: 3 years (Required)

Responsibilities

Educate a prospective patient through the intake process leading to enrollment.
Handle intake for the White Plains, NY location.
Work closely with referral sources, account managers, clinical team, and provider relations to ensure all tasks associated with the enrollment process are efficiently completed.
Ensure patients receive the proper care they need and confirm all patient information is recorded correctly.
Obtain initial authorization for care from respected parties (Pharmacies or insurance companies).
Refer to the scheduling department for coverage needs.
Answer phones from referral sources for intakes.
Report back to the referral source on the status of the start of care.
Document and report to the Supervisor any change in client status, change in service requirement, change in employee assigned to the case, and any unsatisfactory performance.
Maintain ethical conduct, compliance with state, federal and agency regulatory requirements.
Be responsible for the quality and satisfaction of prospective patients and referral sources.