Intake Coordinator - Murray

Option Care Health•Murray, UT

1d•$17 - $27

About The Position

This team member will play a critical role in the patient intake process, as well as, help triage phone calls, review lab results and medical documentation from referring providers, upload and complete orders in our EMR to send to our providers for clinical review, assist with patient assistance and free medication patients, and be available for coverage in our infusion clinic.

Requirements

Certified Medical Assistant or at least 5 years of medical office experience
Basic Medical Terminology and patient facing medical office experience
Excellent customer service skills/computer skills
Be able to work independently, prioritize and perform detailed work in a fast paced team environment
Ability to multi-task between responsibilities and time management
Effective communication skills via email, teams, phone, in-person

Nice To Haves

Infusion experience preferred
Specialty lines of service experience preferred

Responsibilities

Uploads/completes initial referral order from specialist/provider in EMR
Provides excellent customer service to all referral sources and patients
Is responsible for triaging patient phone calls regarding clinical questions/follow up
Helps assist with the intake process including but not limited to: reviewing fax/order, adding patient to EMR, accurately uploading order and creating primary/secondary medication cards
Reviewing labs and results with patients, accessing LabCorp and other systems
Following standard of practice regarding documentation of needed information prior to patient being treated
Acts as a clinical resource to the patient registration team
Obtains and evaluates appropriateness and completeness of initial orders
Assist with patient assistance programs, free medication patients and foundations
Available for coverage in infusion clinic, when needed