Intake Specialist - Murray

Option Care Health•Murray, UT

5d•$17 - $27

About The Position

This team member will play a vital role in the delivery of an efficient and well-rounded intake experience for our patients, referring providers and others involved with the delivery of care. Option Care Health consistently strives to be intentional and attentive in managing the process of receiving referrals for infusion services and ensuring that patients receive the care they need in a timely manner.

Requirements

High School Diploma
Minimum 3 years’ experience in healthcare related customer service, medical billing and coding, benefits verification, scheduling, health care related call center, or similar responsibilities
Ability to communicate effectively and professional with patients, providers and team members
Active listener
Ability to make decisions, solve problems and work independently
Proven ability to identify gaps and problems, determine lasting solutions, and necessary action required to move forward.
Willingness to work collaboratively with other intake specialists, clinicians and team members
Demonstrated attention to detail and accuracy
Ability to multi-task
Basic computer proficiency

Responsibilities

Gathering necessary information that is pertinent for a complete and thorough patient intake, such as demographics, insurance information, clinical, lab and medical testing documentation
Input accurate information while building and/or updating patient records
Review all incoming faxed documents and attach to new or existing patient profile
Contact patient or provider to obtain any missing information
Verifying insurance to check for coverage and benefits pertaining to medications and services through the patients’ medical benefit
Manage authorizations - submit and track requests for prior authorization
Schedule services - arrange appointments appropriately that are in line with order and care plan
Maintain records - keep patient records up to date and accurate including demographics, insurance information, registration forms, medical record requests
Communicate - Keep patients and referral sources informed about the status of their referrals
Document in the patient record all requests and conversations designed to help provide seamless coordination of care
Assist with enrollment - Help patients enroll in programs that may help with out-of-pocket costs
Collect Payment - Appropriately collect payment on patient balances, copays, and/or self-pay patients
Answer Phones - Help answer patient questions, triage calls to appropriate team member or department, and involve appropriate persons to best assist questions at hand
Train new team members
Promote training participation and help team members in following new and existing workflow processes
Deliver messages that promote continuous improvement
Comply with company “best practices”
Other duties as assigned