Intake Specialist - Intake

Person Centered Services•Rochester, NY

13d•Hybrid

About The Position

Admits new individuals with developmental disabilities to services offered under the OPWDD system, and the health home services. Assists individuals with the OPWDD eligibility determination process.

Requirements

Knowledge of developmental disabilities, chronic disease and social determinants of health.
Strong knowledge of OPWDD funded services and supports.
Experience with motivational interviewing.
Experience writing SMART goals.
Knowledgeable of person-centered planning regulations.
Ability to build relationships and effectively communicate.
Encourages community integration.
Demonstrates cultural competence.
Demonstrates ethical and professional responsibilities and boundaries.
Demonstrates capacity to use Health Information Technology to link services and facilitate communication.
Knowledge of confidentiality regulations.
Organizational and time management skills
Ability to prioritize.
Proactively approaches professional responsibilities.
Completes work in a timely manner.
Bachelor’s degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master’s degree with 1 year relevant experience.
A valid New York State driver’s license is required. If residing in a bordering state, a valid driver’s license from that state is acceptable for employment in New York.

Responsibilities

Serves as the initial contact for all persons inquiring about services. Conducts intake for applicants applying for agency services.
Assists individuals with the New York State OPWDD eligibility process according to State requirements.
Prepares eligibility application for OPWDD review. Submits eligibility applications to the DDRO. Maintains communication with DDRO eligibility office and provides follow up as requested.
Provides guidance to individuals and families with applying for necessary benefits and entitlements.
Provides guidance to individuals and families and linkages to necessary community supports.
Frequent travel meeting with individuals in their homes, physician/provider offices, and other public places in order to conduct assessments and provide services.
Enrolls new individuals in EMR database.
Maintains required individual records in EMR, including case notes. Completes program registration submissions in CHOICES database system.
Completes Health Home enrollment paperwork and prepares files for Health Home/Care Coordination or HCBS Case Management service enrollment. Enrolls new individuals using CHOICES database system.
Serves as a mentor to new program team members and assist as needed.
Conducts community outreach and education as assigned.
Monitors individual satisfaction with supports and services.
Ensures case files are in compliance with regulation and policy.
Provide quality driven, cost effective, culturally appropriate services.
Other related duties, as may be assigned by the Intake Supervisor and/or Intake Manager.
Commits to a respectful, just, and supportive environment for individuals and team members aligning with the organization’s commitment to inclusion and belonging.
Other duties as necessary or assigned.

Benefits

20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
13 Paid Holidays
Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!
Professional development opportunities including mentorship program options and ongoing coaching
New Employee Orientation (NEO)
All team members attend NEO offered Monday - Friday both onsite and online.
Day one includes in-person training at our West Seneca, NY office to introduce our culture and Care Coordination
Hybrid Schedule
Care Coordinators are required to attend three onsite days per week during the first 90 days to support on boarding and integration
After successfully completing this period, team members may transition to a hybrid schedule for added flexibility. Supervisors may extend the on-site requirement if needed.