Intake Coordinator

BEACON BEHAVIORAL SUPPORT SERVICES•Opelousas, LA

47d•Onsite

About The Position

The Intake Coordinator serves as the primary point of contact for intake and referral inquiries within Beacon Behavioral Health. This role is crucial in ensuring timely and accurate documentation and follow-up for all incoming patients and referrals. The coordinator will build and maintain strong relationships with referral sources, patients, families, and internal clinical teams. A key aspect of the role involves reviewing clinical information to assist in level-of-care determinations and scheduling assessments within 24 hours of initial contact. The Intake Coordinator must clearly communicate Beacon’s services, including program offerings, admission criteria, regulatory requirements, and insurance considerations. They will also facilitate referrals to community-based or alternative levels of care when admission is not clinically appropriate, and guide patients and caregivers through the admission process. This includes obtaining necessary consents, documentation, and insurance pre-certifications, as well as collaborating with billing teams. The role also involves tracking referral data, providing weekly reports, collecting feedback, and participating in performance improvement activities.

Requirements

Master’s degree in Social Work with LMSW or PLPC required.
Strong knowledge of behavioral health levels of care, insurance authorization processes, and patient intake workflows.
Excellent communication, documentation, and customer-service skills.

Responsibilities

Serve as the primary point of contact for intake and referral inquiries, ensuring timely, accurate documentation and follow-up.
Build and maintain strong relationships with referral sources, patients, families, and internal clinical teams.
Review clinical information gathered during initial inquiries to assist in level-of-care determinations.
Schedule face-to-face level-of-care assessments within 24 hours of initial contact.
Communicate Beacon’s services clearly, including program offerings, admission criteria, regulatory requirements, and insurance considerations.
Facilitate referrals to community-based or alternative levels of care when admission is not clinically appropriate.
Guide patients and caregivers through the admission process, including obtaining required consents and documentation.
Obtain insurance pre-certifications and collaborate with billing teams regarding payer requirements.
Track and maintain referral data, providing weekly reports to leadership.
Collect and document patient and physician feedback, contributing to quality improvement initiatives.
Participate in performance improvement activities as directed by leadership.
Support and uphold Beacon Behavioral Health’s Mission, Vision, and Core Values.
Demonstrate Beacon’s 5 Commandments for Exceptional Customer Service in all patient, family, and referral interactions.