Intake Coordinator-PT

Summit BHC•Stone River Recovery Center, CA

2d•Onsite

About The Position

This is a part-time role working Monday-Friday from 6:00 AM to 9:30 AM. The Intake Coordinator is responsible for establishing and maintaining a positive first impression environment at the facility's front desk. Duties include phone triage, addressing requests for services, performing client call backs, and documenting all call activities. The role involves answering inquiry calls about facility services and availability, performing pre-registration, verifying insurance eligibility, and coordinating with insurance companies. The Intake Coordinator facilitates assessments and/or intake to facility services when appropriate and provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Requirements

High School Diploma or equivalent required.
CPR certification and de-escalation training required (training available upon hire and offered by facility).
First aid may be required based on state or facility requirements.
One or more years' experience in healthcare admissions preferred.
Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
Knowledge of community resources.
Outstanding interpersonal and interviewing and assessment skills.
Skill in telephone etiquette and paging procedures.

Nice To Haves

Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
Preferably in the mental health or substance use disorder field.

Responsibilities

Conducts pre-admission assessments.
Interviews client, family members and/or collateral sources to assure intake criteria are met.
Reviews prospective admissions against approved admission criteria, policies, and procedures.
Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals.
Responds and reacts to the needs of referred clients.
Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
Decides which Interventionist and facility to recommend, the dates, and the travel.
Works closely with other departments as well as external parties to ensure the timely admission of clients.
Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
Maintains all the documentation involved with the admissions process.
Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
Screens calls from referrals and sets up transportation for admission.
Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.