Intake Coordinator Supervisor (Bilingual Preferred)
About The Position
The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties. RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes. In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.
Requirements
- BA/BS Degree in human services or related field OR BA/BS in an unrelated human services field plus 2 years of experience providing similar functions in a human services agency.
- Staff supervision including performance evaluation preferred.
- Fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin.
- Working knowledge of Microsoft Office Suite, particularly, Word and Excel.
- Demonstrated ability to analyze, plan, and coordinate workflow.
- Ability to work independently or as part of a group.
- Excellent verbal and written communication skills.
- Accuracy and attention to detail a must.
- Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.
Nice To Haves
- Microsoft Office Specialist (MOS): Excel Expert
- Microsoft Office Specialist (MOS): Word Expert
Responsibilities
- Provides supervision to assigned staff.
- Coordinates day-to-day workflow of intake coordinators to meet Intake and Assessment requirements and department’s objectives.
- Interviews, trains, schedules, supervises and evaluates performance of assigned staff.
- Provides necessary staff support when required by vacancies/scheduling/work flow.
- Monitors staff workload; coordinates completion of required assignments; monitors whether staff are meeting requirements.
- Researches, gathers, analyzes and reports statistical data.
- Provides technical support to staff, as required.
- Supports Intake Coordinator team with workflow and day-to-day tasks.
- Responsible for overseeing closed/inactive/reactivated cases and maintaining accurate records.
- Ensures data entries are accurate.
- Responsible for overseeing implementation of new software for the intake and assessment team.
- Safeguards client records and ensures that everyone complies with the HIPAA rules and regulations.
- May act as point of contact for manager on an as needed basis.
- Performs other related duties as assigned.
Benefits
- 3 weeks paid vacation + 12 sick days
- 14 paid holidays + 3 floating holidays
- Multiple options for medical care (including Kaiser at 100% employer paid for employee)
- Dental and vision plans
- CalPERs Retirement (pension)
- Tuition Reimbursement
- Student Loan Forgiveness
- Flex schedule, if applicable
- Work at Home schedules, if applicable
- Employee Assistance Program, including mental health care
- Public Service Loan Forgiveness program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
