Intake Coordinator - Peer Services

Independent Living•Chappaqua, NY

4d•Onsite

About The Position

Since 1987, Independent Living, Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities throughout the Hudson Valley of New York. Following the traditional independent living center (ILC) model, the majority of ILI’s board and staff are individuals with disabilities, bringing valuable peer and life-experience perspectives to the services we provide. ILI is committed to empowering individuals to live independently and participate fully in their communities. The Intake Coordinator – Peer Services serves as the first point of contact for individuals seeking support and services. This role creates a welcoming, inclusive, and recovery-oriented environment while coordinating intake processes, connecting participants to appropriate resources, and providing peer support informed by lived experience. The Intake Coordinator plays a key role in ensuring smooth daily operations, maintaining accurate records, and supporting participants in achieving greater independence and wellness.

Requirements

High school diploma or equivalent required.
Lived experience with mental health challenges, substance use recovery, disability, or related experiences, with the ability to utilize personal experiences to support others effectively.
Strong interpersonal skills and a commitment to creating a welcoming and inclusive environment.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced setting.
Effective verbal and written communication skills.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

Certification as a Certified Recovery Peer Advocate (CRPA), NYC Peer Specialist (NYCPS), or willingness to obtain certification.
Experience working in behavioral health, substance use recovery, disability services, or community-based programs.
Knowledge of independent living philosophy, recovery-oriented practices, and community resources.
Experience facilitating groups, coordinating events, or supporting volunteer programs.
Familiarity with electronic health records or case management databases.

Responsibilities

Create a welcoming, supportive environment for participants, visitors, and community members.
Conduct initial intake activities, gather information, and facilitate timely referrals to appropriate staff and services.
Schedule, reschedule, and coordinate appointments for participants and program activities.
Maintain program rosters, calendars, resource directories, and front office operations.
Provide peer support, encouragement, and guidance utilizing lived experience and recovery principles.
Assist participants in exploring independent living skills, including housing, budgeting, transportation, employment readiness, and self-advocacy.
Support individuals in accessing treatment services, including inpatient, outpatient, detoxification, and medication-assisted treatment programs.
Provide information and referrals related to disability rights, recovery supports, and community resources.
Co-facilitate support groups, recovery activities, and community engagement events as needed.
Develop and distribute program communications, including calendars, flyers, social media content, and event updates.
Orient new participants, volunteers, and interns to program services and operations.
Maintain office supplies, equipment, records, and digital filing systems.
Coordinate transportation logistics and assist with participant transportation as needed.
Document intakes, admissions, discharges, service notes, referrals, and other program activities within agency databases.
Maintain accurate records related to participants, volunteers, interns, vehicles, and program operations.
Participate in trainings, team meetings, and professional development activities.
Support onboarding and training of new staff on agency systems and procedures.
Perform additional duties and special projects as assigned.