Intake Coordinator - Oncology

Confluence Health•Wenatchee, WA

22h•Onsite

About The Position

Responsible for coordinating timely and accurate intake, triage support, and scheduling of oncology and hematology referrals. Serves as a central point of contact for referring providers, patients, nurse navigation, and clinical teams to ensure rapid access to care for patients with suspected or confirmed hematologic or oncologic diagnosis. Supports continuity of care through effective referral management, communication, scheduling coordination and documentation workflow.

Requirements

High School or equivalent.
Attention to detail, numerical accuracy, completeness of work and typing/keyboarding proficiency.
A working knowledge of computers, accurate keyboarding skills, email communication and password management.
Ability to examine documents for accuracy and completeness.
Ability to organize (i.e. filing systems, complicated clerical processes).
Pleasant phone manner.
Ability to work against deadlines.
Ability to work effectively with high volumes and multiple interruptions.
Good time management and prioritization skills.
Effective written and verbal communication skills.

Nice To Haves

Bachelors' degree.
Previous clerical or office experience in an imaging or medical setting.
Medical Assistant Registered (MAR).
Familiarity with medical terminology.

Responsibilities

Receives and processes incoming referrals from both internal and external sources. Internal referrals are managed through designated electronic work queues. External referrals are received via fax and appropriately uploaded and documented in the electronic medical record.
Creates and completes referral records in the system, ensuring completeness and accuracy of patient demograhics, diagnosis, referring provider information, and supporting documentation.
Routes referrals to the appropriate nurse navigator or on-call provider for clinical triage, ensuring timely review and prioritization of patient needs.
Obtains, coordinates, and tracks the retrieval of required medical records, diagnostic results, and supporting documentation needed for scheduling and clinical review at the direction of the nurse navigator.
Schedules new patient appointments in alignment with clinical urgency, provider availability, and departmental guidelines.
Monitors referral work queues to ensure referrals are addressed within established turnaround time standards and departmental access goals.
Manages incoming department phone lines, including the MUST ANSWER line, addressing patient, provider and referral source inquiries or redirecting as appropriate.
Maintains clear and consistent communication with patients, families, providers and internal team members to ensure smooth and supportive intake experience.
Maintains closed-loop communication with referring providers regarding referral status, scheduling updates, and outstanding documentation needs.
Indentifies opportunities for workflow improvements and contributes to process enhancements related to intake, referral management, and scheduling.
Organizes and maintains the departments digital fax folder and referral documentation systems to support efficient workflow and accessibility.
Assists with maintaining provider scheduling templates and offers input based on referral trends, access needs and operational needs.
Performs other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.