Intake Coordinator - Non-Clinical (Home Care) Full Time

Adventist Health • Portland, OR

15h • $17 - $25 • Onsite

About The Position

Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards. So whether you're looking for the buzz of a large city, the tranquility of nearby mountain bike trails or something in between, we encourage you to explore our organization.

Requirements

• High School Education/GED or equivalent: Required

Nice To Haves

• Experience in a health care setting: Preferred

Responsibilities

• Coordinates incoming office referrals and verifies insurance coverage.
• Handles incoming calls from patients, family, physicians, and disciplines.
• Ensures that all personnel are informed of patient's hospitalization and follow-up with patients admitted to other hospitals.
• Establishes and maintains positive relationships with customers and referral sources, responds to customer requests and concerns, and manages the insurance verification and authorization process.
• Responsible for routine clerical matters and assures that documents flow in a coordinated and efficient manner.
• Handles and coordinates incoming calls related to patients, physicians, referrals and agency services regarding physician orders, patient questions, and patient referrals.
• Verifies primary insurance coverage.
• Communicates effectively on the telephone with patients, families and staff.
• Welcomes and assists all guests.
• Answers telephone inquiries and channels them appropriately.
• Facilitates telephone communications between, and demonstrates effective communication skills, with nursing, therapy, aide, social services, physicians, etc. regarding changes in patient/staff schedule, test results, etc.
• Maintains confidentiality of patient information.
• Ensures compliance with all state, federal, and regulatory referral/intake requirements.
• Ensures seamless transition of patients to home care by providing patient education and preparation for home care.
• Gathers, collates, and reports referral statistics including key customer referral trends.
• Provides follow-up for hospitalized patients, ensuring subsequent agency referral.
• Works with physicians, nurses and social workers to establish a coordinated plan of care.
• Creates and maintains patient files.
• Provides an outstanding admissions experience for our patients.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED