Intake Coordinator, Inbound (Marlton, NJ)

Ennoble Care • Marlton, NJ

45d • Onsite

About The Position

The Call Center Intake Coordinator is responsible for serving as the first point of contact for potential new patients seeking services. This role involves handling inbound phone calls in a professional, compassionate, and efficient manner—providing information, verifying eligibility, gathering preliminary intake details, and coordinating next steps in the admissions process. The Intake Coordinator plays a key role in ensuring a positive and supportive experience for every caller while maintaining accuracy, compliance, and confidentiality.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year in a call center, healthcare intake, or customer service role (healthcare or behavioral health setting preferred).
• Experience working with CRM or EHR systems is highly desirable.
• Excellent verbal communication, active listening, and interpersonal skills.
• Ability to manage high call volumes while maintaining accuracy and professionalism.
• Strong organizational and time management skills.
• Compassionate and patient-centered approach to service delivery.
• Proficiency in Microsoft Office Suite and data entry systems.
• Ability to work both independently and collaboratively in a fast-paced environment.

Responsibilities

• Answer and manage a high volume of inbound calls from potential new patients and referral sources.
• Conduct initial screenings to determine service needs and eligibility based on program criteria.
• Collect and document accurate demographic, insurance, and referral information in the electronic health record (EHR) or CRM system.
• Provide clear and empathetic communication to callers regarding available services, next steps, and timelines.
• Schedule assessments, evaluations, or appointments as appropriate.
• Collaborate with clinical and administrative teams to ensure seamless handoffs and efficient intake processing.
• Follow established call handling scripts and protocols to maintain consistency and compliance.
• Protect patient confidentiality and adhere to HIPAA and organizational privacy policies.
• Track call outcomes and maintain accurate data for reporting and quality improvement purposes.
• Support departmental goals related to response time, conversion rates, and customer satisfaction.

Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED