Intake Coordinator (Hospice)

Care Hospice • Phoenix, AZ

6d • Onsite

About The Position

Care Hospice is currently seeking a Hospice Intake Coordinator to join our team in our Phoenix location. This role is responsible for all aspects of the patient intake and admission processes, including directing and coordinating the initiation of hospice services, and any other equipment, supplies, external services for hospice clients as prescribed by the physician, and/or requested by the client/family. The Hospice Intake Coordinator responds to all incoming and outgoing physician and payer communication (insurance verification and authorization), and is in frequent communication with hospice clinical staff. Additionally, the Hospice Intake Coordinator assists the Admissions Nurse by following the patient throughout the referral-intake-admission process to facilitate a smooth transition to the hospice program. The schedule is Monday - Friday, 8 am - 5 pm, and the territory covers Arizona, California, and New Mexico. Care Hospice is a mission-driven, patient-centered leader in end-of-life care, aiming to be the most trusted partner in hospice care by surrounding patients and their loved ones with unwavering support, comfort, and compassion. They seek dedicated professionals who believe true hospice care extends beyond medical needs to bring dignity, peace, and human connection to every life touched.

Requirements

• High School graduate or equivalent required.
• Minimum one (1) year of Intake experience in long term care environment, home health or hospice setting required.
• Excellent communication skills, including public speaking, both verbal and written.
• Knowledge of corporate business management, governmental regulations, CHAP’s standards, and private payor practices.
• Experience working in Microsoft Office Suite and CRM & EMR systems.

Nice To Haves

• RN or LVN preferred but not required

Responsibilities

• Processes the referral and correctly collects all data possible from referral sources to ensure efficient and pre-qualifying of patients.
• Ensures maximum third party reimbursement through direct oversight and coordination of care with multiple service providers.
• Accurately documents all referrals/admissions activity into the EMR database and maintains spreadsheets to track referral activity.
• Triages referrals appropriately to ensure timely access to hospice for all potential patients.
• Ensures that all admission paperwork is received, reviewed and information updated in the database.

Benefits

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED