Intake Attorney

Morgan & Morgan, P.A.•Longwood, FL

3d•Onsite

About The Position

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. Join the Largest and Fastest-Growing Personal Injury Firm in America When prospective clients call us, they are often frightened, overwhelmed, and uncertain of what to do next. Many will not sign a retainer until they have spoken directly with an attorney they can trust. That is where you come in. We are seeking an Intake Attorney who excels at building rapport under pressure — someone who can turn an anxious caller into a confident client through clear guidance, sound legal judgment, and genuine reassurance. You will join our industry-leading Case Control Center, a department at the center of our nationwide growth, working alongside experienced attorneys and firm leadership to shape how new clients experience Morgan & Morgan from their very first conversation. This is not a traditional litigation role. You will not manage a caseload or appear in court. Instead, you will apply your legal training and judgment where it matters most in the earliest, most critical moments of a client relationship: evaluating potential cases, advising callers with clarity and authority, and demonstrating why a firm that is truly For The People is the right choice for them.

Requirements

Juris Doctor (JD) from an accredited law school.
Active member of the Florida Bar in good standing.
Minimum of three years of personal injury litigation experience, whether managing your own caseload or serving as an Intake Attorney.
Ability to perform effectively in a high-volume, fast-paced call center environment where each conversation carries real significance for the caller.
A proactive, engaged approach to the work and a genuine interest in helping build and scale a rapidly growing department within an expanding national firm.

Nice To Haves

Familiarity with Salesforce, Litify, or comparable client intake and case management platforms preferred.
Strong alignment with the firm's mission of being For The People, and confidence in representing the strength, resources, and results of the largest personal injury law firm in America.
Fluency in Spanish is a strong plus.

Responsibilities

Speak directly with prospective clients who want attorney-level reassurance before signing, explaining the legal process clearly and helping them make an informed, confident decision to retain our firm.
Establish credibility and trust quickly; your legal knowledge, communication skills, and professionalism often determine whether a caller becomes a client.
Follow up on pending calls and unsigned retainers within your queue, maintaining timely, consistent, and professional communication.
Coordinate closely with Contact Center leadership, managing partners, and attorneys across the country to ensure smooth and efficient case onboarding.
Document all conversations and case assessments in the intake system accurately and thoroughly.
Partner with our Under Review team to evaluate the initial merits of potential personal injury cases and advise on next steps, including: Reviewing police reports, photographs, and other early case materials as needed to inform your assessment.
Exercising independent legal judgment to make real-time case acceptance decisions consistent with firm strategy and criteria.