Intake Associate - Bilingual (SP) Job # 196
About The Position
The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives general supervision from assigned Intake Supervisor. The Position and Job Summary (These are examples of the types of duties that may be performed. Additional duties may be added.) Gathers initial information related to request for eligibility and assist families with completion of intake application as needed. Conducts statewide searches for applicants to see if they have previously received services at any Regional Center. Creates initial inquiry or UCI and inputs and /or updates demographic information for applicants in Regional Center computer systems. Obtain and verify consents for services and records Requests and distributes medical, school, mental health and other applicable records. Requests and or verifies additional information as needed to assist in determining eligibility Answers phone calls and responds to emails and provides status updates to applicants, families, and other agencies (with consent). Requests case records from storage or other Regional Centers as needed. Documentation of all case activity in Regional Center computer systems. Participates in meetings and training sessions as requested. Prepares cases for supervisor review. Assigned Officer of the Day to assist callers or walk-ins with inquiries about applying for Lanterman Services. Review DCFS portal for referrals and accuracy. Performs administrative tasks as required.
Requirements
- An Associates degree in a human/social services is required
- Two years of related experience.
- Excellent customer service on the telephone and/or in person.
- Bilingual in English and Spanish.
- Accurate and rapid typing for input of data.
- Attention to detail.
- Ability to prioritize, respond to multiple tasks, requests, and processes and meet timelines.
- Review and present information obtained in a concise manner.
- Utilize ear/microphone piece and enter initial data in the computer.
- Developmental or related disabilities, social service provision, basic community resources, use of word processing, internet, and data entry.
- Position requires bilingual: Spanish.
Responsibilities
- Gathers initial information related to request for eligibility and assist families with completion of intake application as needed.
- Conducts statewide searches for applicants to see if they have previously received services at any Regional Center.
- Creates initial inquiry or UCI and inputs and /or updates demographic information for applicants in Regional Center computer systems.
- Obtain and verify consents for services and records
- Requests and distributes medical, school, mental health and other applicable records.
- Requests and or verifies additional information as needed to assist in determining eligibility
- Answers phone calls and responds to emails and provides status updates to applicants, families, and other agencies (with consent).
- Requests case records from storage or other Regional Centers as needed.
- Documentation of all case activity in Regional Center computer systems.
- Participates in meetings and training sessions as requested.
- Prepares cases for supervisor review.
- Assigned Officer of the Day to assist callers or walk-ins with inquiries about applying for Lanterman Services.
- Review DCFS portal for referrals and accuracy.
- Performs administrative tasks as required.
Benefits
- Health Insurance - We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
- Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
- Pre-Tax Flexible Spending Account for eligible health care expenses
- Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
- No cost Vision plan for employees and eligible dependents
- Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
- NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
- Participate in the Public Service Loan Forgiveness program
- Participate in Tuition Reimbursement Program
- Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
- Holidays – NLACRC offers 12 paid holidays throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
