Intake Assessment Technician (PRN)

Silver Oaks Behavioral Hospital•New Lenox, IL

4d•$23 - $23•Onsite

About The Position

Silver Oaks Behavioral Hospital is seeking an empathetic and dedicated Intake Assessment Technician to join their team. This role is crucial in positively impacting the mental well-being of individuals by assisting in the process of receiving, scheduling, and referring inquiry calls. The technician will support A&R Clinicians, Coordinators, and the Director with coordinating assessments, initiating intake paperwork, and gathering insurance information to ensure a smooth transition into the admission process. Additionally, the role involves monitoring to ensure patient safety.

Requirements

Bachelors’ degree preferred.
Must maintain a valid driver's license in the applicable state.
One year of related experience.
Knowledge of psychiatric patient care techniques with an understanding of mental illness, preferred.
May be required to work overtime and flexible hours.

Nice To Haves

Bachelors’ degree
Knowledge of psychiatric patient care techniques with understanding of mental illness

Responsibilities

Receiving referral calls, obtaining minimal demographic information, and referring the call to the appropriate source or scheduling an assessment.
Processing all requests for information and external referrals.
Completing pre-certifications as needed.
Arranging for admission of patients, including alerting business office staff to begin benefit verification, initiating calls to physicians, and other related tasks as directed by the Case Manager.
Determining and processing necessary Releases of Information per policy.
Assisting in obtaining needed records and information.
Maintaining all statistics; providing support to the Outcome Study and other data as assigned.
Maintaining good communication with Utilization Review, Business Office, and other indicated staff.
Maintaining a log of received calls and their disposition, and other assigned informational tools.
Establishing and maintaining effective relationships with customers, practicing good customer service standards.