Veteran Program Intake & Retention Specialist

Archdiocese of St. Louis•St. Louis, MO

6d•Onsite

About The Position

St. Patrick Center, a service line of Catholic Charities of the Archdiocese of St. Louis, is dedicated to providing opportunities for self-sufficiency and dignity to individuals and families experiencing or at risk of homelessness. The organization focuses on building permanent, positive change through safe and affordable housing, mental and physical health support, and employment and financial stability. St. Patrick Center aims to end chronic homelessness in the St. Louis region using a Housing First approach, which involves removing barriers, early intake and assessment, moving people into housing, and offering ongoing support. The Intake and Retention Specialist coordinates all HERO Program intakes and admissions, collects necessary documentation, and provides follow-up case management for up to one year for clients transitioning to permanent housing. This role utilizes a wrap-around, client-centered approach to support housing stability, self-sufficiency, and community integration. The Specialist coordinates individualized services, collaborates with clients, families, natural supports, and providers, and tracks progress toward goals outlined in the Individual Service Strategy/Treatment Plan of Care (ISS). The core working hours for this position are Monday through Friday, 8am to 4:30pm.

Requirements

Bachelor’s degree from an accredited university or college required.
Driver License is required (MO residents require Class E), personal vehicle, and auto insurance.
Trauma informed care trained.
Knowledge of housing first and harm reduction.
Knowledge of housing and other supportive service resources.
Ability to manage a large caseload.
Ability to follow, understand and meet grant requirements, including paperwork.
Ability to engage and work with community agencies and programs.
Interest in helping substance abuse/recover clients reach their full potential.
Ability to work well with a wide range of people in various settings.
Excellent computer skills.
Ability to process large amounts of data.
Ability to handle confidential information.
Ability to remain calm in stressful situations.
Demonstrate ability to complete waived testing requirements.

Nice To Haves

BSW preferred, or equivalent experience with proof of ability to perform effective case management.

Responsibilities

Visit client monthly to track ISS goals for one year after transition to permanent housing.
Screen for suicidal and homicidal risks.
Make phone calls to client, landlord, natural supports, employer, etc. if unable to meet in person.
Document each visit/attempt in CaseWorthy.
Provide support and resources as needed/available to aid clients in achieving ISS and treatment goals.
Contribute to the ideas and processes of the program case management team.
Assist with housing placement based on the desires of clients.
Assist team members in addressing the needs of the clients by providing vouchers (e.g., transportation, clothing, furniture, food, etc.), hygiene kits, job referrals, or any other necessary referral (e.g., mentoring, substance abuse, mental health, advanced training opportunities, etc.).
Coach clients to make solid, well-informed decisions.
Develop or contact family and natural supports which exist in the community.
Collaborate with the wrap-around services developed to ensure the proper releases are signed by clients.
Asses the clients’ strengths, desires, and immediate/long-term needs.
Receive input from case management team regarding assessment of employment, housing, mentoring, substance abuse, and other immediate/long-term needs.
Complete daily and monthly departmental paperwork.
Update daily clients’ electronic files in CaseWorthy and include any types of contact with client, services, or any internal or external referrals made.
Refer client to additional resources to address other service needs (i.e., legal assistance, VA benefits, community substance abuse counseling, etc.).
Research additional benefits available to enhance service being provided.
Engage the client, the family and natural supports within the community setting when feasible and desired by the client.
Meet with referrals weekly to determine eligibility. If deemed ineligible, refer to appropriate program.
Complete all initial paperwork by providing informed consent of program guidelines and procedures.
Complete all property management paperwork and coordinate with VA on move in date.
Document intakes and referrals into CaseWorthy.
Administer Waived Testing - drug urinalysis testing.
Other duties as assigned.