Intake and Outreach Manager - Gallagher Services

Associated Catholic Charities•Lutherville Timonium, MD

41d

About The Position

Serves as the strategic lead for the intake and referral process, ensuring a seamless and person-centered experience for people and families through eligibility screening, DDA navigation, documentation, and service enrollment. Oversees and enhances intake workflows, coordinating assessments, meetings, and tours in collaboration with program teams, while ensuring compliance and efficiency in documentation and data entry within the case management system. Chairs and leads the Admissions Committee, managing the intake pipeline, preparing data-driven reports, facilitating discussions, and ensuring the timely distribution and follow-up of meeting outcomes. Develops and drives comprehensive outreach and engagement strategies to expand awareness of Gallagher Services, including representing the agency at regional transition fairs and events, and fostering collaborative relationships with educational institutions and community stakeholders. Cultivates and maintains high-impact partnerships with DDA, CCS, Maryland Access Point, and other referral entities to advance Gallagher's visibility and alignment with regional service networks. Ensures intake and referral data is efficiently routed and reviewed by appropriate interdisciplinary teams, including nursing and clinical leads, to support informed and timely decision-making. Leads coordination efforts to align service start dates across teams, ensuring a smooth onboarding and service delivery experience. Oversees intake tracking and reporting systems, ensuring data accuracy and generating insights to inform operational planning and organizational decision-making. Partners with Marketing to conceptualize and develop compelling outreach materials that reflect Catholic Charities' values and Gallagher's person-centered approach. Analyzes trends in service needs and intake patterns, providing strategic recommendations to Gallagher leadership to support proactive service planning. Prepares and delivers regular briefings to internal leadership and stakeholders on outreach and intake performance, challenges, and opportunities. Champions a culture of inclusion, dignity, and empowerment for individuals with disabilities, aligning intake practices with organizational values and regulatory expectations. Performs other duties as assigned.

Requirements

Bachelor's degree in Human Services, Social Work, Special Education, Public Health, or a related field.
Minimum of 2 years of experience in intake coordination, case management, or outreach within human services or disability services.
An equivalent combination of education and experience may be substituted for education on a 2:1 basis with the approval of the Administrator.
Knowledge of Maryland's Developmental Disabilities Administration (DDA) services and eligibility criteria.
Demonstrated commitment to and application of person-centered thinking, planning, and service delivery, including self-direction and inclusive models, with a strong ability to work effectively with individuals of diverse backgrounds, including persons with intellectual and developmental disabilities.
Excellent interpersonal and communication skills-both verbal and written-with a commitment to person-first language and respectful engagement.
Demonstrated sound judgment, critical and strategic thinking, and decision-making abilities-including the capacity to evaluate situations, analyze facts, and draw appropriate conclusions-especially in high-stress or emergency situations, strong skills in analysis and program design.
Demonstrates a high tolerance for stress and maintains a professional demeanor while collaborating effectively with diverse stakeholders-including staff, families, community partners, and funding agencies; exhibits strong relational skills that foster positive relationships and support healthy team dynamics Demonstrated proficiency in using computer systems and software essential to the role, including Microsoft Office Suite (Word, Excel, Outlook, Teams), Windows PC, web browsing, virtual communication platforms, and data tracking or management systems; ability to effectively manage spreadsheets and databases of varying sizes.
Office-based with frequent travel to community settings, family homes, and partner agencies.
Flexibility may be required to work beyond standard hours, including weekends and evening for outreach events.
Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
Performing physical tasks such as adjusting, lifting, carrying, pushing, or repositioning objects up to 20 pounds, as well as remaining in a stationary position (standing or sitting) for extended periods to complete job duties.
Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers' ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

Responsibilities

Serves as the strategic lead for the intake and referral process
Oversees and enhances intake workflows
Chairs and leads the Admissions Committee
Develops and drives comprehensive outreach and engagement strategies
Cultivates and maintains high-impact partnerships with DDA, CCS, Maryland Access Point, and other referral entities
Ensures intake and referral data is efficiently routed and reviewed by appropriate interdisciplinary teams
Leads coordination efforts to align service start dates across teams
Oversees intake tracking and reporting systems
Partners with Marketing to conceptualize and develop compelling outreach materials
Analyzes trends in service needs and intake patterns
Prepares and delivers regular briefings to internal leadership and stakeholders
Champions a culture of inclusion, dignity, and empowerment for individuals with disabilities
Performs other duties as assigned