Intake and Enrollment Manager | PACE Program
About The Position
The Intake & Enrollment Manager leads the PACE intake and enrollment process from the initial inquiry or referral through enrollment. They supervise and support the Intake Coordinators, ensure prospective participants and their families receive timely and accurate information, and work with the PACE team to remove barriers that could delay enrollment. The manager also tracks enrollment activity and performance metrics, monitors the referral pipeline, identifies opportunities to improve the process, and develops strategies to help meet enrollment and growth goals. This role works closely with Marketing, Center Administration, and the Interdisciplinary Team to ensure a smooth participant experience while maintaining compliance with Medicare, Medicaid, PACE, and confidentiality requirements.
Requirements
- Bachelor’s degree in healthcare administration, business, social services, nursing, or a related field, or equivalent combination of education and experience
- Previous experience in healthcare, senior services, PACE, case management, intake, enrollment, or a related setting
- Previous supervisory or leadership experience, including coaching, training, and performance management
- Strong organizational and time-management skills with the ability to manage multiple prospective participants and competing priorities
- Excellent verbal and written communication skills
- Ability to build positive relationships with prospective participants, families, referral sources, and interdisciplinary teams
- Strong problem-solving and critical-thinking skills with the ability to identify and remove barriers to enrollment
- Proficiency with electronic health records, databases, Microsoft Office, and other technology used to track and manage enrollment activity
- Ability to maintain confidentiality and handle HIPAA-protected information appropriately
- Ability to understand and follow Medicare, Medicaid, PACE, and other applicable eligibility and enrollment requirements
Nice To Haves
- Experience working directly with a PACE program
- Experience managing an intake, admissions, enrollment, referral, or business development team
- Knowledge of Medicare and Medicaid eligibility requirements and PACE enrollment processes
- Experience using enrollment metrics, dashboards, or other data to monitor performance and identify trends
- Experience developing or improving intake and enrollment processes
- Experience collaborating with Marketing, clinical teams, and community referral partners to support growth
- Experience with community outreach, presentations, or relationship development
- Knowledge of the healthcare needs and services of older adults and individuals with complex care needs
- Previous experience working with an interdisciplinary team
Responsibilities
- Leads the PACE intake and enrollment process from initial inquiry or referral through enrollment.
- Supervises and supports Intake Coordinators.
- Ensures prospective participants and their families receive timely and accurate information.
- Works with the PACE team to remove barriers that could delay enrollment.
- Tracks enrollment activity and performance metrics.
- Monitors the referral pipeline.
- Identifies opportunities to improve the intake and enrollment process.
- Develops strategies to help meet enrollment and growth goals.
- Works closely with Marketing, Center Administration, and the Interdisciplinary Team to ensure a smooth participant experience.
- Maintains compliance with Medicare, Medicaid, PACE, and confidentiality requirements.
Benefits
- Health insurance options for employees and dependents
- Dental, vision, and prescription drug plans
- Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
- Paid Time Off (PTO), Personal and Taking Care of You Days
- Holiday pay (six holidays per year)
- 403(b) ERISA Retirement Plan, match provided
- Free group life and AD&D insurance of $20,000
- On-site education center to provide professional development and CEU credits
- Free Employee Assistance Program (EAP) for employees and dependents
- Paid monthly volunteer time at non-profit organizations
- Uniform Allowance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
