Intake and Data Specialist
New Horizons of the Treasure Coast Inc.•Fort Pierce, FL
•Onsite
About The Position
New Horizons is looking for an Intake and Data Specialist who will be the first point of contact for individuals seeking help. We are looking for a compassionate, detail-oriented Intake Specialist who thrives in a fast-paced environment, loves working with people, and takes pride in ensuring accurate data collection and a positive client experience.
Requirements
- Excellent interpersonal and communication skills-connecting with people from diverse backgrounds.
- Strong attention to detail and data accuracy
- Ability to calmly handle high-volume interactions in a fast-paced office environment.
- Patient, adaptable, and solution-focused when assisting clients.
- Reliable in-office presence with dependable transportation.
- Proficiency in basic computer applications, Word, Excel, and scheduling systems.
- Must pass Level 2 Background through DCF and AHCA Clearinghouse.
Nice To Haves
- Prior experience with EHR applications is a plus.
- A bachelor's degree is preferred; some college coursework in healthcare or administration will be considered.
- Previous experience in customer service, healthcare intake, or nonprofit services strongly preferred.
Responsibilities
- Greet and assist referrals, walk-ins, and first-time appointments professionally and warmly.
- Collect and record client demographic information accurately in the system.
- Verify insurance eligibility and assist clients with required paperwork.
- Process Releases of Information (ROIs) in compliance with confidentiality standards.
- Schedule client appointments and coordinate with providers as needed.
- Provide excellent customer service by being pleasant, patient, and people-oriented.
- Assist clients in navigating services, answering questions, and addressing concerns.
- Manage difficult or irate customers with empathy, patience, and professionalism.
- Maintain focus on data accuracy, confidentiality, and client satisfaction.
Benefits
- Health Insurance (covers mental health)
- Dental Insurance
- Vision Insurance
- Disability Insurance (STD; LTD)
- Paid Time Off
- Paid Holidays
- Paid Training
- Employee Assistance Program
- Life Insurance
- Retirement plan (403b)
- School Loan Forgiveness (must meet federal criteria to qualify for PSLF Program)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
