Intake and Adoption Specialist

City of Sugar Land • 111 Gillingham Lane Sugar Land, TX

4d • Onsite

About The Position

The City of Sugar Land is seeking a compassionate individual to join our team as an Intake and Adoption Specialist in the Animal Services Department. This position is at the heart of the Sugar Land Animal Shelter, serving as a welcoming first point of contact for visitors, adopters, and community members. You’ll help connect people and pets by supporting animal intakes, guiding potential adopters through the adoption process, coordinating applications, and ensuring accurate records and transactions - all while helping create a positive and engaging shelter experience.

Requirements

• High School diploma or equivalent GED supplemented with course work in typing, business processes and personal computer operations.
• Minimum (2) two years of administrative and customer service experience required.
• Valid Texas Drivers License or ID

Nice To Haves

• Experience in an animal shelter or veterinary clinic preferred.
• Experience with animal database software preferred.
• Knowledge of animal shelter behavior management and shelter operations preferred.

Responsibilities

• Provide front-line customer service.
• Greet visitors, direct them, explain the meet-and-greet process and safety rules, and coordinate tours with staff.
• Counsel potential adopters.
• Advise on behavior and the shelter-to-home transition.
• Manage the adoption process.
• Prepare complete adoption packets and guide adopters through each step.
• Screen incoming animal intakes.
• Determine eligibility and redirect out-of-jurisdiction residents and animals.
• Verify documents.
• Review ID, proof of residence, and vaccination records.
• Support lost pet reunification.
• Work with owners on over-the-counter intakes to get animals home.
• Monitor the 311 and dispatch Teams channel.
• Follow up on Animal Services calls with accurate, professional responses.
• Run the sleepover program.
• Keep accurate records of animals out on sleepovers and follow up on time to finalize adoption or arrange return.
• Track rabies vaccination compliance.
• Follow up to verify rabies vaccination for animals adopted before they could be vaccinated.
• Process payments accurately.
• Handle cash, checks, and card payments, enter them in the shelter software and Tyler Cashiering, settle the card machine, and keep the change drawer accurate.
• Regular attendance is an essential function of this position.
• Required to work as an essential employee before, during and after an emergency or disaster, whether natural or acts of war.
• Stay abreast of, and comply with, all City and departmental policies and procedures.
• Performs other duties and responsibilities as assigned by Director or his/her designee.

Benefits

• Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match
• 457(b) options
• Paid holidays, vacation, and paid parental leave
• Wellness programs, mental health resources, and an EAP
• Professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED