Intake/Access Worker - Behavioral Health

Washburn, County of•Shell Lake - Government Services Building, WI

9d•Onsite

About The Position

The Intake/Access Worker is the gateway for services for several social work programs. It is critical the individual in this position has the expertise and skills to gather all pertinent information from the client/referent, public, and law enforcement related to mental health substance use, early intervention/prevention and Adult Protection. This position must have the ability to verbalize and write a thorough, all-encompassing report on the subject matter in the appropriate database so a Supervisor can accurately determine what if any action the Department should take in the matter. This position will primarily assist the functioning of the Behavioral Health Unit and as such may perform duties when other staff are at maximum capacity, under the direction of the Supervisor. The worker must also possess excellent interview and customer service skills, be able to operate calmly in stressful situations, multi-task and work well independently and in a team-based environment. This position receives supervision and direction from a Social Work Supervisor.

Requirements

Ability to gather and document appropriate and sufficient information at Intake/Access across all the target groups.
Knowledge, skill and ability in de-escalation and crisis intervention service.
Considerable ability to establish and maintain effective working relationships with clients, other employees, representatives from community resource groups, contract agencies and the general public.
Ability to understand and direct clients and reporters in person and over the phone.
Ability to comprehend, interpret and prepare a variety of professional or legal documents.
Ability to communicate effectively orally and in writing.
Ability to manage high levels of stress.
Considerable ability to work and make appropriate decisions independently.
Knowledge of available community resources for the target groups.
Knowledge of the impact of mental health, substance use and developmental disabilities has on children, individuals, families and the community.
Knowledge of Wisconsin Statutes/Chapters 36, 51, 54, 63, and 55.
Complete CCS training and CLTS Waiver Basics training.
Functional screen training.
Thorough knowledge and skill of operating a wide variety of computer hardware and software systems, various office equipment, and other peripherals; including being able to demonstrate experience and knowledge of MS Office Suite products, windows operating systems, computers and peripheral devices.
Associate or Bachelor’s degree in a Human Services field and at least two years of experience working in or closely with a County Social/Human Services OR five or more years of experience working in or with County Social/Human Services in a like capacity as described above that provides the required knowledge, skills and abilities.
Must have access to private transportation at all times for work-related duties.
Must possess a valid State of Wisconsin driver's license or have the ability to obtain one.

Responsibilities

Completes Adult Protective Services (APS), Comprehensive Community Services (CCS), Community Support Program (CSP), Children’s Long-Term Support (CLTS) and early intervention/prevention referrals according to Washburn County, State of Wisconsin (DCF and DHS) regulations, Wisconsin Statutes and pertinent Federal Laws.
Provides information and referral to the public and collaborative agencies for all target groups that HHSD serves.
Maintains and updates accurate information in local and state data systems.
Provides follow up and further inquiry for Adult Protection Referrals.
Completes administrative tasks such as but not limited to; sending out and receiving records requests, redaction of records, filing, outreach or other duties as assigned.
Maintains and updates a Department-wide Resource List.
Serves as a member of a multi-disciplinary social worker unit serving individuals of various target groups.
Attends and participates in staff meetings, supervision time and other regularly scheduled meetings; develops professional knowledge and skills by attending training events, conferences and/or workshops.
Assists and/or performs the functions of Initial Assessments under the supervision of the Supervisor as needed.
Performs other duties as assigned.