Insurance Verification Coordinator
About The Position
TEKsystems has partnered with a major client seeking Licensed Insurance Agents for a fully remote Customer Service opportunity. On a daily basis, this individual will be handling inbound customer calls related to renters insurance, providing support for policy servicing, billing inquiries, payments, coverage questions, claims assistance, and website troubleshooting. They will be accurately processing policy changes, rewrites, and servicing transactions while adhering to insurance regulations, carrier guidelines, and company compliance standards. Documentation experience is required as they will be documenting customer interactions in CRM systems and navigating multiple applications simultaneously to provide timely and accurate information.
Requirements
- Strong call center/customer service experience
- Excellent communication skills
- Technical aptitude
- Ability to obtain a Property & Casualty Insurance License within 30 days of hire
Responsibilities
- Handling inbound customer calls related to renters insurance
- Providing support for policy servicing, billing inquiries, payments, coverage questions, claims assistance, and website troubleshooting
- Accurately processing policy changes, rewrites, and servicing transactions
- Adhering to insurance regulations, carrier guidelines, and company compliance standards
- Documenting customer interactions in CRM systems
- Navigating multiple applications simultaneously to provide timely and accurate information
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
