Insurance Technician 3

State of Washington•Thurston County – Tumwater, WA

10d•Hybrid

About The Position

The Office of the Insurance Commissioner (OIC) seeks 1 qualified individual for the Insurance Technician 3 position. This role is within the Rates, Forms, and Provider Networks Division and is based out of our Tumwater Office. The Insurance Technician 3 position performs senior-level paraprofessional work by researching, examining, and evaluating rate, rule, or contract filings for acceptance. Reporting to the Management Analyst 4 this position is assigned to the Tech Unit with the Rates, Forms, and Provider Networks Division of the Office of the Insurance Commissioner (OIC). As an Insurance Technician 3, you will support our agency’s mission by protecting consumers by establishing criteria to review insurance policy and contract forms to ensure they comply with state laws and rules; assisting insurers to promptly obtain approval to market insurance products; and developing agency initiatives to improve the insurance marketplace. This is more than just a job—it’s a chance to make a difference every day by protecting people and ensuring they get the coverage and care they deserve. This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days. This is a Washington General Service position.

Requirements

One year as an Insurance Technician 2 OR Two years as an Insurance Technician 1 OR Four (4) years of clerical experience working in a customer service role answering questions regarding agency processes and procedures and other inquiries.

Nice To Haves

Experience working in an office providing customer support regarding basic insurance rules and procedures
Basic level Microsoft Office skills (Word, Excel, Outlook)

Responsibilities

Receive insurance filings through SERFF (on-line filing system).
Examine and research complex provider contract, rate, rule and form filings to verify they meet OIC filing policies/procedures and statutory and regulatory requirements.
Independently determine type and line of insurance (Health & Disability, Life and Annuity, and Property & Casualty) and type of provider (template, negotiated, intermediary) or benefit management contract (service, provider network) and audits filing for completeness.
Independently determine if required components are included, depending on the type of insurance.
Reject or accept SERFF filings according to department and NAIC procedures.
Compose detailed correspondence and/or call insurance companies/agents; explain insurance rules, regulations and procedures, answers detailed questions, and resolve problems involving insurance rate, rule, form, provider and benefit management contract filings.
Receive, review and distribute incoming mail
Act as liaison between customers, companies and insurance analysts, offering assistance in completion of necessary forms and explaining filing procedures.
Prepare filings for records retention/imaging and mailing.
Review completed filings for quality assurance, ensuring all required documents are included, and final action codes are noted on documentation.
Place documents in proper order for scanning/imaging and separates documents qualifying as proprietary.
Process negotiated large group rate filings and Property/Casualty experience reports and statistical plans by updating the SERFF and SIMBA records with final action status.
Add paper filings to SERFF and SIMBA
Assist with updating technician processes and procedures.