Insurance Support Specialist

Manulife•Waterloo, ON

4d•CA$39,225 - CA$65,375•Hybrid

About The Position

Manulife Wealth Insurance Services Inc. (MWISI) is seeking an Insurance Support Coordinator to join the Operations team. This role is crucial for the smooth and efficient execution of the team's daily processes. The Operations team serves as the MGA "Back Office" for MWISI and third-party Independent Advisors, acting as the central channel for advisors to submit their New Business and In-Force Insurance business to Manulife and 12 other insurance carriers. This position significantly impacts advisor retention, sales, and overall business growth facilitated through MWISI.

Requirements

0-2 years' experience in similar role
Proficiency with Excel and Outlook
Exceptional accuracy attention to detail
Excellent research and problem resolution skills with the ability to multitask
Strong verbal and written communication skills
Good organization and prioritization skills to ensure deadlines are met
High level of customer service
Strong organizational, prioritization, time management, customer service, and interpersonal skills
Ability to meet deadlines
Able to be flexible in adjusting priorities

Responsibilities

Sort and prioritize all incoming correspondence
Triage all new applications received
Handle insurance carrier feed rejects promptly
Generate reports
Create shells in WealthServ
Communicate effectively to management and escalate issues where appropriate
Identifying gaps and risks in documentation. Where necessary, create and update documentation.
Providing timely and appropriate feedback to Leader
Other administrative duties