Insurance Specialist 1/2/3

State of Louisiana • Baton Rouge, LA

1d

About The Position

The Louisiana Department of Insurance is hiring an Insurance Specialist in the Office of Consumer Services/Consumer Complaints Division. The department’s mission is to enforce the state’s insurance laws and regulations impartially, honestly, and expeditiously. The role involves investigating consumer complaints and inquiries, researching and applying insurance laws and regulations, and working with consumers, insurance industry representatives, and Department staff to resolve complex issues. The position may be filled at the Insurance Specialist 1, 2, or 3 level depending on the selected candidate’s qualifications. Salary is determined by qualifications and experience within the established pay range.

Requirements

• Three years of experience in insurance, administrative services, investigations, or law enforcement; or six years of full-time work experience in any field; or a bachelor's degree.
• For the six-year general work experience requirement, every 30 semester hours from an accredited college or university count as one year of experience. Substitution is capped at 120 semester hours, equivalent to a maximum of four years.

Nice To Haves

• Ability to communicate effectively using structured methods that promote understanding and engagement.
• Ability to take ownership of actions, behavior, performance, decisions, and outcomes.
• Ability to identify key stakeholders, manage relationships, and align interests to move work forward.
• Ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Ability to make choices reflecting ethical standards, integrity, and honesty.
• Ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Ability to identify root causes, analyze relevant data, and apply practical or innovative solutions.

Responsibilities

• Investigate consumer complaints and inquiries by reviewing insurance policies, records, and other information to determine compliance with Louisiana insurance laws and regulations.
• Research and apply insurance laws, regulations, and Department directives to evaluate complaints and develop appropriate responses.
• Communicate with consumers, insurance companies, producers, adjusters, attorneys, and other interested parties regarding insurance-related concerns.
• Conduct complex investigations and work with Department staff to resolve complaint issues and develop recommendations.
• Prepare clear and professional correspondence and documentation related to consumer complaints and investigations.
• Provide guidance, leadership, and training assistance to other Insurance Specialists.
• Meet with insurance company officials, government representatives, attorneys, and other stakeholders regarding insurance laws, regulations, and consumer complaints.
• Assist with consumer education and outreach by responding to inquiries and providing information and resources.
• Perform special projects and other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level