Insurance Specialist
About The Position
Responsible for managing and overseeing the entire collateral protection insurance process, including handling payment protection insurance claims and services, as well as administering all aspects of total loss vehicle administrative functions. This role involves ensuring compliance with regulatory requirements, coordinating with various departments and external partners, and providing exceptional customer service to policyholders throughout the claims and administrative processes. Additionally, it requires meticulous attention to detail in processing documentation, accurate record-keeping, and effective communication to resolve any issues that may arise.
Requirements
- High school diploma or high school equivalency.
- Minimum of two plus years’ administrative experience preferable in a financial institution.
- Working knowledge of most MS Office applications.
- Enthusiastic and proactive.
- Strong attention to detail and ability to focus.
- Strong oral and written communication abilities.
- Solid technical and problem solving skills.
- Ability to read and comprehend simple instructions.
- Ability to organize workload to meet schedules.
- Able to use all related computer equipment and applications.
Nice To Haves
- Three years’ experience working within a collections environment is preferred.
- Consideration will be given to related experience and/or training.
Responsibilities
- Process weekly CPI (collateral protection insurance) reports and administer the process: recalculate payments after premiums post, make payment adjustments after premium refunds post, and coordinate with members, vendors, and insurance companies to resolve issues.
- Acts as custodian for documents related to these activities, mail correspondence, receive payments and credit member accounts.
Benefits
- Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
- Telemedicine for part-time employees
- Paid Group Life and Disability Insurance
- Employee Assistance Program
- Tuition Reimbursement Program
- 401K Retirement Savings
- Employer 401K Retirement Contributions & Matching upon eligibility
- Discretionary Annual Incentive Bonus based on eligibility criteria
- 10 hours of PTO per month (prorated for reduced full-time and part-time)
- Paid Birthday Holiday
- 2 Paid Wellness Days
- Up to 24 hours of Paid Volunteer Time annually
- 11 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
