Insurance Specialist
About The Position
As an Insurance Specialist, you will follow up on patient accounts and confirm the accuracy of those accounts to ensure payor and patient payments are received in an appropriate amount of time. In this role, you use your investigative skills to determine the reasoning for aging claims and recognize any trends among these aging claims. Your customer service skills will allow you to respectfully communicate with payors and compassionately work with our patients to collect payments. While it can be challenging to balance persistence to resolve an account with empathy, your professionalism allows you to do just that!
Requirements
- High school diploma or equivalent required.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.).
- Must live in the Knoxville area or be in the process of relocating.
- At least one year of prior experience in a similar position (accounts receivable, insurance verification, electronic billing).
Nice To Haves
- Associate's degree in a business-related field.
Responsibilities
- Review and audit aging patient accounts to ensure accurate and timely payments.
- Report any inconsistencies found in patient accounts.
- Provide exceptional customer service through respectful communication, thorough listening, and asking appropriate questions in conversations with patients, coworkers, and other professionals.
- Identify errors on accounts and follow through to conclusion.
- Communicate in a timely manner with payors, collection agencies, coworkers, and patients.
- Verify and obtain all necessary patient insurance and benefit coverage information.
- Assist with additional tasks as needed within the billing department.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
