Insurance Specialist II - Corporate Patient AR Management - Full Time

Guthrie Enterprise • Sayre, PA

47d • Onsite

About The Position

Build a Rewarding Career at the Intersection of Healthcare, Customer Service, and Problem-Solving As an Insurance Specialist II, you'll gain valuable industry knowledge while helping patients and care teams navigate the complexities of insurance and healthcare coverage. This role fulfills all requirements of the Insurance Specialist I role while serving as a group leader by participating in staffing and employment-related activities. You will serve as a departmental resource specialist and provide training to Insurance Billing Specialists I and related support staff. You will work closely with the Director, Manager, Supervisor, and Application Analyst on daily priorities to maintain a high level of integrity within the unit. You will take the necessary action to complete complex insurance billings and appeals. You will review and analyze insurance processing procedures to identify potential problem areas and recommend process improvements. You will prepare reports as required and requested, collaborate with insurance payers on problem claims and processes, and resolve outstanding accounts receivable and credit balances as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three years of insurance billing experience or CPC certification required.
• Must demonstrate current competencies applicable to the position and have proven experience performing required tasks independently while contributing to a team environment.
• Must maintain knowledge of medical terminology, CPT coding, ICD-10 coding, and insurance regulations.
• Strong organizational and customer service skills are essential.
• Previous experience working in a high-volume, fast-paced environment is required, along with demonstrated self-motivation to develop and maintain the knowledge and skills necessary for success in the role.

Nice To Haves

• CPC, CCA, RHIA, or RHIT certification in medical billing and coding preferred.
• Associate degree preferred.

Responsibilities

• Identifies and evaluates denials for assigned payers and/or specialties to determine specific issues and patterns that need to be addressed.
• Serves on Denial Task Forces and assists in developing action plans to reduce denials and streamline clean claim submissions.
• Exports data, prepares spreadsheets, and creates and runs reports used in resolving outstanding claims, including trending reports, special projects, and worklists.
• Identifies trends and provides follow-up for claims requiring correction or appeal.
• Demonstrates proficiency in analyzing complex billing problems, preparing appeals, challenging payer policies, and pursuing appeal turnover when necessary.
• Works with the team and department management to develop and train staff on internal rejection protocols.
• Maintains current knowledge of coding requirements, reimbursement policies, payer guidelines, and industry best practices.
• Ensures staff adherence to protocols through auditing and education.
• Identifies and promptly reports payer, system, or billing issues.
• Works with the Applications Analyst, Supervisor, Manager, and Director to provide recommendations and support resolution efforts.
• Works with the team and payers to ensure timely resolution of assigned credit balances.
• Assists with preparation of annual escheatment documentation.
• Leads payer-specific external claim audit activities in collaboration with Management, Compliance, Medical Records, and Clinical Operations.
• Serves as a group leader by performing one or more of the following duties: Employee training, Routing work assignments, Participation in employment-related issues.
• Reviews requested adjustments from Specialists and approves low-dollar adjustments within policy guidelines.
• Collects information and supporting documentation for Director approval of high-dollar adjustments.
• Performs testing and monitoring of new system logic and processes with the Business Analyst and/or Manager.
• Answers phone calls and correspondence, providing requested information to assist in resolving account balances.
• Maintains knowledge of and performs duties in compliance with Guthrie Medical Group and payer guidelines.
• Provides feedback related to workflow processes to promote efficiency.
• Utilizes Epic system functions accurately to perform assigned tasks, including: Charge corrections, Invoice inquiries, Credits, Charge review, Claim edits, 277 rejections, Related billing functions.
• Trains staff on these functions as needed.
• Demonstrates excellent customer service skills for both internal and external customers while promoting the same within the team environment.
• Maintains strict confidentiality of patient health information in accordance with HIPAA regulations.
• Assists with and completes special projects and other duties as assigned.

Benefits

• Voluntary 403(b) Retirement Plan with Fidelity investment options
• Employee Assistance Program providing confidential support for personal and professional well-being
• PTO starts Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED