Insurance Specialist 1/2

State of Louisiana•Baton Rouge, LA

2d•Onsite

About The Position

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously. The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2 to join the Office of Consumer Advocacy & Diversity/SHIP Division. This division administers the Senior Health Insurance Information Program (SHIP) and plays an important role in assisting Medicare beneficiaries, caregivers, and the public by providing unbiased information, counseling, and outreach related to Medicare coverage and benefits. In this position, you’ll research Medicare policies and federal regulations, provide counseling and outreach, and assist individuals with Medicare-related programs. If you enjoy helping others, interpreting regulations, and contributing to services that support Louisiana’s senior population, we encourage you to apply.

Requirements

Three years of experience in insurance, administrative services, investigations, or law enforcement; OR Six years of full-time work experience in any field; OR A bachelor's degree.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.
The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.
Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Responsibilities

Provide counseling and education to Medicare beneficiaries regarding Medicare coverage options, including Parts A, B, C, and D, as well as supplemental coverage.
Assist individuals with enrollment in Medicare, prescription drug plans, and Medicare assistance programs.
Research Medicare policies, federal regulations, and related programs such as Medicaid and Social Security to provide accurate guidance.
Communicate with beneficiaries through one-on-one counseling, telephone, written correspondence, and group presentations.
Conduct outreach presentations, participate in health fairs, and support community education efforts throughout the state.
Collaborate with nonprofit organizations, community partners, and government agencies to expand program outreach and services.
Maintain up-to-date knowledge of Medicare, Medicaid, and Social Security programs and policy changes.
Document client interactions and services provided in required reporting systems and maintain accurate records.
Prepare travel authorizations, expense reports, and required documentation for outreach activities.
Participate in training initiatives, including “train-the-trainer” efforts for SHIP counselors.