Insurance Specialist 1/2/3

State of Louisiana • Baton Rouge, LA

1d • Onsite

About The Position

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously. The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2/3 to join the Office of Consumer Services/Consumer Complaints Division. In this role, you will investigate consumer complaints and inquiries, research insurance laws and regulations, and work with consumers, insurance industry representatives, and Department staff to resolve complex issues. If you are analytical, enjoy solving problems, and are interested in helping Louisiana insurance consumers, we encourage you to apply.

Requirements

• Three years of experience in insurance, administrative services, investigations, or law enforcement; OR Six years of full-time work experience in any field; OR A bachelor's degree.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Responsibilities

• Investigate consumer complaints and inquiries by reviewing insurance policies, records, and other information to determine compliance with Louisiana insurance laws and regulations.
• Research and apply insurance laws, regulations, and Department directives to evaluate complaints and develop appropriate responses.
• Communicate with consumers, insurance companies, producers, adjusters, attorneys, and other interested parties regarding insurance-related concerns.
• Conduct complex investigations and work with Department staff to resolve complaint issues and develop recommendations.
• Prepare clear and professional correspondence and documentation related to consumer complaints and investigations.
• Provide guidance, leadership, and training assistance to other Insurance Specialists.
• Meet with insurance company officials, government representatives, attorneys, and other stakeholders regarding insurance laws, regulations, and consumer complaints.
• Assist with consumer education and outreach by responding to inquiries and providing information and resources.
• Perform special projects and other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level