Insurance Service Specialist - Owatonna, MN

Federated Mutual Insurance Company•Owatonna, MN

2d•$25 - $34•Onsite

About The Position

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own. Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our core principles and values. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values. As a customer service representative, you will be on the front lines of adding value for our clients and sales representatives as you answer questions and fulfill service requests. We are looking for individuals committed to creating an exceptional customer experience using energetic, effective phone skills and problem-solving and prioritizing abilities. Do not be concerned if you don’t have an insurance background – we provide excellent training to ensure you succeed.

Requirements

Two-year degree or equivalent experience
Excellent communication and interpersonal skills
Minimum of 3 years’ work experience in customer service or business
Ability to work well under pressure and adapt quickly to changes
Ability to work effectively in a team environment
Strong keyboarding skills and ability to work with multiple computer applications
Legally authorized to work in the United States for any employer.

Nice To Haves

Insurance background

Responsibilities

Answer questions and fulfill service requests for clients and sales representatives.
Create an exceptional customer experience using energetic, effective phone skills.
Utilize problem-solving and prioritizing abilities.