About The Position

Allstate's sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a fast-paced sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams. This position is a remote, work-from-home role following successful completion of an initial in-person training program. New hires will be required to attend training at our Charlotte, NC location for the duration of the training period. Candidates need to be located in the Charlotte, NC area to be considered. Upon successful completion of training, employees will transition to a remote work-from-home schedule in accordance with company guidelines.

Requirements

  • At least 1 year of experience in sales or customer service (with a sales focus)
  • Active Personal Lines or Property & Casualty Producer license in your state of residence
  • Sales Representatives are required to maintain all required resident and non-resident Producer licenses necessary to sell insurance products in any state designated by Allstate. This includes obtaining non-resident Producer licenses in all states as required for the role.
  • High school diploma or GED required
  • Reliable high-speed internet with wired connection (Ethernet)
  • Dedicated, distraction-free home workspace (equipment provided)
  • Comfortable working evenings and weekends
  • Receptive to feedback and performance coaching
  • Strong communication, critical thinking, and multitasking skills
  • Competitive, highly self-motivated and enjoys being rewarded for your efforts
  • Able to work independently and hold yourself accountable for your performance
  • Ability to navigate multiple computer systems simultaneously

Nice To Haves

  • Eligible licensed external candidates who complete licensing prior to hire or bring an active Property & Casualty or Personal Lines license before start date may be eligible for a bonus.

Responsibilities

  • Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more in a work from home call center environment.
  • Use your insurance expertise to uncover customer needs, identify coverage gaps, and recommend tailored solutions from Allstate products and products within the Allstate family of companies.
  • Convert warm leads into customers using a proven consultative sales strategy — no cold calling required.
  • Work from home to drive sales growth while delivering an exceptional, customer-first experience.
  • Handle inbound and outbound customer calls as the primary method of customer engagement.
  • Maintain availability during assigned work hours to meet call volume and service expectations. This function is particularly crucial during an employee’s first 90 days of employment.
  • Deliver consultative sales conversations and complete transactions during live customer interactions.
  • Adhere to assigned schedules, including evenings and weekends, based on business coverage needs.
  • Meet established productivity, quality, and performance standards.
  • Navigate multiple computer systems simultaneously while actively engaged with customers.

Benefits

  • Health, dental, and vision insurance
  • 401(k) with company match and pension plan
  • Tuition reimbursement and career development
  • Wellness programs
  • Paid training from day one (classroom and hands-on)
  • Licensing support: study materials, exam reimbursement, and assistance
  • Monthly internet reimbursement
  • Home office equipment provided by Allstate
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