Insurance Sales and Service Representative I

GM Financial • Fort Worth, TX

13h • Remote

About The Position

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. The Insurance Sales/Service Representative is responsible for selling and/or servicing General Motors Insurance policies, while ensuring compliance with company policies and procedures, as well as, state and federal laws. This role is for people who want to solve problems and provide our customers with the highest levels of customer service and satisfaction that they deserve. Depending on qualifications, this position is for selling, servicing, or a hybrid of both. In this position, you may be the first contact for customers by providing them with quotes and converting them to long-term General Motors Insurance customers and/or you may be assisting them with their post-sales questions and policy changes via a variety of contact methods, which may include inbound and outbound phone calls, email, chat, and text. Key areas of focus also include proactively partnering with internal business partners, team leaders, and managers to resolve complex customer issues in a timely manner. While Insurance Representatives may have primary responsibilities, they are expected to perform any tasks assigned as business needs require. If you are looking for a fully remote job that has plenty of growth opportunity apply today. Through a consultative sales approach, provide insurance quotes and utilize selling techniques to close sales.

Requirements

• Ability to solve problems
• Provide highest levels of customer service and satisfaction
• Compliance with company policies and procedures
• Compliance with state and federal laws

Responsibilities

• Selling and/or servicing General Motors Insurance policies
• Ensuring compliance with company policies and procedures, as well as, state and federal laws
• Providing customers with quotes and converting them to long-term General Motors Insurance customers
• Assisting customers with post-sales questions and policy changes via a variety of contact methods (inbound/outbound phone calls, email, chat, text)
• Proactively partnering with internal business partners, team leaders, and managers to resolve complex customer issues in a timely manner
• Performing any tasks assigned as business needs require
• Provide insurance quotes and utilize selling techniques to close sales through a consultative sales approach

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed